Combined Flows, subflows, and actions release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Flows, subflows, and actions from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Flows, subflows, and actions release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says “No updates for this release.”

Important information for upgrading Flows, subflows, and actions to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

• Upgrade information

An earlier version of the save as you go feature was released and withdrawn from the Washington DC release. If you’re upgrading from the Washington DC release, you might have manually turned off the save as you go features by setting a system property. To restore the save as you go features, see Restore save as you go functionality.

The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable“. The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to KB2718122 for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options.

</td></tr></tbody> </table>## New features

Between your current release family and Australia, new features were introduced for Flows, subflows, and actions.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

• Support Now LLM Long Term Stable models (LTS) with Flow generation

Support the Now LLM Long Term Stable models (LTS) for Flow generation.

• Support Now LLM Long Term Stable models (LTS) with Flow summarization

Support the Now LLM Long Term Stable models (LTS) for Flow summarization.

• Use an AI agent action

Use flow data to run an AI agent and configure the expected agent output for use later in the flow.

• Use conversational subflows and actions by default

Use conversational subflows and actions when you install any Now Assist product. This skill is active by default.

• Create a skill for conversational subflows and actions

Create a skill for the conversational subflow and action and make the skill discoverable in conversations. You can have multiple skills for the same subflow or action.

• Enhancements in the subflow and action conversational settings

To make the error messages more useful in a conversation, you can show specific error messages from the subflow or action rather than showing generic error messages. Additionally, if you override an input with reference, you can apply a filter to limit the number of records in the Reference field.

• Use your preferred LLM to generate descriptions for subflow or action skill, input, and output

Leverage generative AI to generate descriptions for the subflow or action skill, inputs, and outputs. You can configure a default LLM to generate the descriptions.

• Create and manage external event sources

Create an external event source on your ServiceNow instance that listens to events occurring in an application or system outside of the ServiceNow AI Platform®. Based on the external event source, you can define one or more external trigger definitions in your instance and then associate the external trigger definitions with the external event source. When an event that you specified in the external trigger definition occurs, the external trigger definition executes one or more flows. You can update or remove external event sources that you create.

• Create a domain-separated saved external trigger

Create a domain-separated saved external trigger. Configurations that you make to the trigger are auto-saved. After the trigger is published, you can edit only the Label field values.

• Create a reusable scheduled trigger

Create a scheduled trigger that starts your flow when you need. Use the trigger across your flows.

• Make a flow wait for an email reply

Pause a flow until an email reply is received to an outbound email record

• Show subflow stages in a parent flow

Show subflow stages as part of the execution details of a parent flow.

• Save flows, subflows, and actions automatically

Save flows, subflows, and actions automatically as you work on them.

• View flow history

View and manage the history of a flow. See past configurations of a flow to copy, restore, or remove them.

• View subflow history

View and manage the history of a subflow. See past configurations of a subflow to copy, restore, or remove them.

</td></tr><tr><td>

Australia

</td><td>

• Business calendar as a scheduled trigger

Use the business calendar to trigger flows on existing business schedules. The business calendar trigger helps align automation with shifts, holidays, and operating hours.

• Flow history compare view

Compare two flow history entries in a side-by-side view. Use the step highlighting and change type icons to determine what flow components have been added, removed, and changed.

• Flow execution analysis

Analyze flow execution details to identify errors and suggest potential fixes.

• Test conversational action

Test a conversational action to verify it responds correctly to user inputs and performs the expected operations before deploying it in production.

• Test conversational subflow

Test a conversational subflow to verify it responds correctly to user inputs and performs the expected operations before deploying it in production.

• Use an AI agent action

Use flow data to run an AI agent and configure the expected agent output for use later in the flow.

</td></tr></tbody> </table>## Changes

Between your current release family and Australia, some changes were made to existing Flows, subflows, and actions features.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

• Coral theme

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

• Display flow recommendations in flow diagramming view

Get a list of recommendations for the next item in your flow while in a flow diagramming view.

• Launch the flow debugger from an updated button

Start the flow debugger from an updated button.

• Open conversational subflow settings from an updated button

The option to open subflow conversational settings has moved from the more action menu to the sidebar.

• Open conversational action settings from an updated button

The option to open action conversational settings has moved from the more action menu to the sidebar.

• See event sources from a new menu

Create, read, update, or delete external event sources with the Event sources menu. An Event sources menu has been added to a panel of the spokes page that appears after you select a spoke under the Integrations tab.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Removed

Between your current release family and Australia, some Flows, subflows, and actions features or functionality were removed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Deprecations

Between your current release family and Australia, some Flows, subflows, and actions features or functionality were deprecated.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

The now.assist.creator role is no longer a required role to use generative AI features with Now Assist.

</td></tr></tbody> </table>## Activation information

Review information on how to activate Flows, subflows, and actions.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

• Activation information

Workflow Studio is a ServiceNow AI Platform feature that is active by default.

Get the latest Workflow Studio features by updating the app from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Important: Workflow Studio is available in the ServiceNow Store. For details, see the “Activation information” section of these release notes.

</td></tr></tbody> </table>## Additional requirements

If any additional requirements were introduced or changed for Flows, subflows, and actions we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Browser requirements

If any specific browser requirements were introduced or changed for Flows, subflows, and actions we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Accessibility information

Review details on accessibility information for Flows, subflows, and actions, such as specific requirements or compliance levels.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Localization information

If there are specific localization considerations for Flows, subflows, and actions we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Highlight information

If there are specific highlight considerations for Flows, subflows, and actions we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

• Compare two flow histories to see what content was added, removed, and updated.

• Summarize flow execution details to identify errors and suggest potential fixes.

• Test conversation-enabled actions and subflows from a conversation.

• Use an AI agent from a flow.

See Flows, Explore subflows, and Explore actions for more information.

</td></tr></tbody> </table>Parent Topic:Products combined by family