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Combined Mobile Platform release notes for upgrades from Zurich to Australia

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Combined Mobile Platform release notes for upgrades from Zurich to Australia

Consolidated page of all release notes for Mobile Platform from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Mobile Platform release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says “No updates for this release.”

Important information for upgrading Mobile Platform to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## New features

Between your current release family and Australia, new features were introduced for Mobile Platform.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

Use the Mobile Custom Localization app, available from mobile client version 20.6, to let mobile users view app content in any language. This feature improves platform consistency and accessibility for global users. The ServiceNow Store app provides a collection of mobile strings that automatically populates the instance with translatable content required for localization. Once these strings are translated into a custom language, the mobile app automatically retrieves and displays them within the app interface.

Use the improved error handling in the upload manager to confirm that the necessary files are uploaded successfully. This feature is available in all areas of the ServiceNow mobile applications where you can upload attachments. This includes the following:

-   Activity stream
-   Input form screen with an attachment input type
-   Input form screen with an attachment input action
-   Functions of type attachment
-   Cabrillo JS events within a web page

Enable users to save and retrieve pictures and videos taken with the camera on their ServiceNow mobile app, directly to their device. By default, these images are saved for 24 hours on the phone’s local storage. You can set the storage time to be from 1 to 168 hours (1 week).

Add cards created in the Mobile Card Builder as a descriptive element in input form screens. Descriptive elements offer more context to users, making it clearer as to what is required for certain inputs within an input form screen.

Display a page menu button for input form screens with more than two pages, showing users the current page that they are on, such as “Page 3 of 5.” Tapping the button opens a page menu that lists all available pages and their level of completeness. This list helps users track their progress in completing an input form.

Work on all pages of an input form screen, even if required fields are not completed. Users can use the next and previous buttons at all times, enabling them to complete the form in a non-sequential manner. In addition, users can use the page menu to work on any page of their choosing.

View an information icon in the top menu bar in cases where a submitted input form contains at least one error. The icon remains accessible when working through all input form screen pages. Tapping the icon opens a page that lists the validation errors, enabling users to correct these errors and submit an error-free input form.

Configure sliders as an additional method for users to add numeric values in an input form screen. Sliders offer the advantage of defining minimum, maximum, incremental, and default values.

Use new icons that have been added to the following font families in your mobile apps:

-   Actions font icons
-   Screen font icons
-   Mobile card font icons
-   Image icons

Develop and modify mobile applications and cards in ServiceNow Studio. Utilize all your necessary tools within a single, cohesive development environment.

The following features have been added to ServiceNow Now Assist in Virtual Agent:

-   Upload documents and files with Doc QnA to have Now Assist generate summaries or answer questions about them.
-   Search the internet from within Virtual Agent using web search mode.
-   Capture and analyze data from a variety of visual sources such as images, emails, handwritten notes, websites, and applications using ServiceNow AI Lens.
-   View shared files when using people citations.

Create and use custom Now Assist skills in your mobile app using Now Assist Skill Kit.

</td></tr><tr><td>

Australia

</td><td>

Use the following enhancements added to the mobile offline capability:

-   Use the seamless online-to-offline continuity, by enabling users to start a form online, save it, and then proceed offline. While offline, users can continue viewing and editing the same data, including attachments, comments, and navigation, for uninterrupted productivity in low or no-connectivity environments. All changes automatically sync after your connection is restored.
-   Save or submit forms offline, and reopen them later while still offline with all data fully restored.
-   Support of offline capabilities for descriptive elements in input forms.
-   Support of offline capabilities for input actions in input forms.
-   Improved outbox efficiency for input forms by continually combining saved and submitted data.

Assign the new mobile_admin role to administrators who configure mobile applications, granting them precisely the permissions needed to complete their tasks. This new role helps reduce reliance on the broader admin role for controlled, secure access of your ServiceNow® account.

Enable multiple users to securely log into a ServiceNow single account from shared mobile devices. This feature is beneficial in environments where devices are not personal, as it offers secure and personalized access through user-configured PINs, eliminating the need for repetitive full authentications.

Note: From the Australia version and above, the terms instance and instances have been renamed as account and accounts on mobile devices. Accounts are a reflection of platform instances on a mobile device and work in the same way, only the terminology has changed.

Configure a new property to define the PIN timeout for different ServiceNow mobile apps. This configuration helps reinforce security by controlling how long users can remain inactive before being required to reenter their PIN.

Use the script screen field in record screens to display dynamic field values. For example, you can display translated content for dynamic variables within an email.

Speak with an AI-powered voice assistant on your mobile device for real-time support. Follow along with live conversation transcripts that can also be saved or shared after the call.

Configure push notifications to be sent to users even when they’re logged out so critical updates aren’t missed.

Enable Voice Agent in SDK-based mobile applications by configuring the External Applications section within the Voice Assistant configuration. Admins with an SDK app configured on the instance can select and save a custom app to activate Voice Agent for that SDK application.

Premium Chat opens a web-based chat experience within your mobile app, ensuring that every feature configured for the web is accessible on your mobile device.

Enable users to switch between multiple mobile app experiences, also known as mobile app configs, in the Settings page. The mobile experience switcher allows users to select multiple app experiences that match the users roles and permissions.

From client version 22.2, the Settings menu displays only one language option. Selecting it directs users to the Account Language page instead of presenting multiple language choices.

Add a logo image instead of a text title to a launcher screen’s top navigation bar to match your organization’s branding.

</td></tr></tbody> </table>## Changes

Between your current release family and Australia, some changes were made to existing Mobile Platform features.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

Refine search results and quickly find the most relevant information with additional search result filters.

Enable voice-to-text in search and Now Assist in Virtual Agent by tapping the microphone icon.

Access Now Assist or other global functions directly from your tab bar to quickly access it from any screen.

View a person’s information in your company’s org chart when searching for an employee in Now Assist in Virtual Agent.

Auto-fill mobile input forms and questionnaires with ServiceNow AI Lens instead of manually entering data.

The following UI changes have been made to Doc QnA.

-   Upload multiple files simultaneously.
-   Preview files and attachments before sending them.
-   Upload multiple files alongside text within a single turn in Virtual Agent.

See how Virtual Agent can assist you with suggested actions and topics related to your request.

  • Coral theme

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

Added theme selection to Mobile App Builder and Mobile Card Builder that enables you to switch between light and dark mode.

Added support for live component previews to the following:

-   Legacy cards
-   Analytics previews and chart screens
-   Launcher screens
-   Mobile web screens

The following UI changes have been made to Now Assist in Virtual Agent:

-   Follow Now Assist workflow as your request is fulfilled in real-time with chat streaming responses.
-   Abort the agentic workflow in Virtual Agent before it finishes processing using the **Stop** button.
-   Open enhanced chat from synthesized responses on the search results page.
-   Access even more types of citations within Virtual Agent responses such as tables, incidents, PDFs, and third-party connections such as Microsoft SharePoint and Google Drive.

View attachments such as PDFs, as well as external content from third-party integrations, as a part of your standard search results.

Enhanced native features in hybrid web screens that support functionality such as native search, quick actions, and customizable welcome messages within hybrid screen launcher or header tabs.

Tap enhanced chat push notifications to go directly to the associated chat.

</td></tr><tr><td>

Australia

</td><td>

Support was added for live component previews to the following:

-   Input form screens
-   Navigation tabs
-   Mobile app configurations
-   UI rules

Auto-load records and its downstream components when opening a record for the first time.

Add custom in-product branding to Virtual Agent.

Launch Virtual Agent directly from your standard search results to chat with the Virtual Agent about the selected search result.

Continue a Voice Agent call after backgrounding the mobile app on iOS and Android. Mute, unmute, or end the call from the home screen or lock screen without returning to the app.

Configure the placement of the branded landing page login button to be either in the top menu header or as a part of the web page. Integrating the button into a web page helps you to implement a secure flow that addresses issues like short authentication session lifetimes.

Adjust the Virtual Agent tone and response lengths in Assistant Designer.

Configure suggested actions across all agentic workflows.

Enable up to two top action buttons on mobile device input forms that have the Screen presentation attribute.

Render tables in Virtual Agent with markdown support to keep table sizing consistent.

Configure the impersonationEnabled property to turn off mobile impersonation functionality. With this property, administrators can hide the impersonation option from the mobile app, regardless of assigned user roles.

The following changes have been made:

-   Expanded the supported file types to include all of the following: PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, JPG, JPEG, PNG
-   Field service agents can now upload attachments in the background after submitting a work order task form, eliminating wait time caused by slow or unreliable network connections. Failed uploads retry automatically, so agents can move to their next task without interruption.

Navigate the redesigned Settings screen in the Now Mobile and Mobile Agent apps to manage entries like preferences, profile, and account switching in one place. Tap the arrow next to a heading to expand or collapse its related options.

Added to the Settings screen is the Experience area, where users can select between different mobile app experiences.

Use the new Theme option from the Settings menu called System default to automatically match the device’s current theme setting. The other options in the theme menu are Light and Dark.

</td></tr></tbody> </table>## Removed

Between your current release family and Australia, some Mobile Platform features or functionality were removed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Deprecations

Between your current release family and Australia, some Mobile Platform features or functionality were deprecated.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Activation information

Review information on how to activate Mobile Platform.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

  • Activation information

Mobile Platform is a ServiceNow AI Platform feature that is active by default.

</td></tr><tr><td>

Australia

</td><td>

  • Activation information

Mobile Platform is a ServiceNow AI Platform feature that is active by default.

</td></tr></tbody> </table>## Additional requirements

If any additional requirements were introduced or changed for Mobile Platform we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Browser requirements

If any specific browser requirements were introduced or changed for Mobile Platform we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Accessibility information

Review details on accessibility information for Mobile Platform, such as specific requirements or compliance levels.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

  • Accessibility information

    • Dark theme

The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

</td></tr><tr><td>

Australia

</td><td>

  • Accessibility information

Improved readability on tablet devices.

</td></tr></tbody> </table>## Localization information

If there are specific localization considerations for Mobile Platform we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Highlight information

If there are specific highlight considerations for Mobile Platform we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Zurich

</td><td>

  • Access Mobile App Builder and Mobile Card Builder inside ServiceNow Studio.

  • Use enhanced capabilities within the input form screen.

  • Engage with the improved error handling when working with uploads.

  • Add customized client-side translations to extend language support on your mobile device.

See Mobile Platform for more information.

</td></tr><tr><td>

Australia

</td><td>

  • Speak with an AI-powered voice assistant directly from your mobile device.

  • Use the enhanced mobile offline capabilities, including seamless online-to-offline continuity.

  • Assign the new mobile_admin role to administrators who specifically configure mobile applications.

  • Enable multiple users to securely access a single ServiceNow account from shared mobile devices.

See Mobile Platform for more information.

</td></tr></tbody> </table>Parent Topic:Products combined by family

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