Capacity and Reservations Management components

Several types of components are installed with the Advanced Capacity and Reservations Management feature, including tables, and script includes.

Tables

Advanced Capacity and Reservations Management adds table listed below.

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Table

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Description

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Territory Resource Demand Channel

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Stores resource and demand channel association details including recurrence and time period for a technician for the specified territory. This information is used while either manually or automatically assigning a task to a technician.

</td></tr></tbody> </table>## Roles

The Advanced Capacity and Reservations Management adds the role listed in the following table. To find them, navigate to All > Roles.

Roles Description fsm_adv_cap_mgmt.wm_capacity_planner Provides read, write, and create access to capacity-related tables, along with access to the Capacity Console.

Script includes

The Advanced Capacity and Reservations Management adds the script includes listed in the following table. To find them, navigate to All > Script Includes

Name Description CapacityConsoleConstants Aggregate all constants in one place for the Capacity Console. Customers can override constants from CapacityConsoleConstantsSNC. CapacityConsoleConstantsSNC Aggregate all constants in one place for the Capacity Console. CapacityConsoleData Contains all the business logic for the Capacity Console. Customers can override this logic using CapacityConsoleDataSNC. CapacityConsoleDataSNC Contains all the business logic for the Capacity Console. CapacityConsoleUtil Contains all utility functions for the Capacity Console. CapacityConsoleUtilSNC Contains all utility functions for the Capacity Console. FSMCapacityAdvancedFilterDefinition Custom implementation of all advanced filters used in the Capacity Console.

Configuration

The Advanced Capacity and Reservations Management adds the configuration listed in the following table. To find it, navigate to All > Field Service > Administration > Configuration

Configuration Description Enable/disable association of territory resources with demand channel Allows you associate technicians with demand channels for appropriate assignment of tasks. This configuration is applicable only when Territory model and Workforce Optimization is enabled.

Scheduled job

The Advanced Capacity and Reservations Management adds the scheduled job listed in the following table. To find it, navigate to All type sysauto_script.list and press Enter.

Scheduled job Description FSM Resource Demand Channel Migration - On Demand Run this scheduled job optionally to associate technicians with demand channels.

Parent Topic:Field Service Capacity and Reservations Management components