Customer Experience components

Several types of components are installed with the Customer Experience feature, including properties, tables, and business rules.

Tables

Customer Experience adds the following table.

<table id=“table_uyt_lvc_zmb”><thead><tr><th>

Table

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Agent Rating

</td><td>

Stores the agent rating record.

</td></tr></tbody> </table>## Properties

Customer Experience adds the following properties.

<table id=“table_onn_brc_zmb”><thead><tr><th>

Property

</th><th>

Description

</th></tr></thead><tbody><tr><td>

sn_fsm_customer_ex.work.management.cx.share_agent_details

</td><td>

Updates the geolocation map with the latest location of an agent.- Type: true/false - Default value: true - Location: Field Service > Administration > Properties

</td></tr><tr><td>

sn_fsm_customer_ex.work.management.cx.show_route_on_map

</td><td>

Displays the route taken by an agent on a map. - Type: true/false - Default value: true - Location: Field Service > Administration > Properties

Note: If this property is disabled, the map displays a straight line route.

</td></tr></tbody> </table>## Business rules

Customer Experience adds the following business rules.

<table id=“table_cqs_q5c_zmb”><thead><tr><th>

Business rule

</th><th>

Table

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Auto assessment business rule

</td><td>

Work Order Task [wm_task]

</td><td>

Triggers an agent feedback survey when a work order task is set to Complete.

</td></tr></tbody> </table>Parent Topic:Components installed with additional plugins for Field Service Management