— title: HealthScan definitions updates: November 2024 release description: Some HealthScan definitions are deprecated or updated between releases. locale: en-US canonical_url: www.servicenow.com/docs/r/australia/impact/healthscan-definitions-nov-store.html release: australia topic_type: reference last_updated: “2026-03-12” reading_time_minutes: 6

breadcrumb: [HealthScan definitions, HealthScan tech KPIs, HealthScan, Impact Delivery Instance reference, Impact reference, Impact]

HealthScan definitions updates: November 2024 release

Some HealthScan definitions are deprecated or updated between releases.

Deprecated definitions

The following definitions have been deprecated for the November 2024 release.

Number Short description Rating Related portfolio Category Reason for deprecation HSD0004695 Ensure gamification ranges do not overlap and have a unique start value. Recommend Configuration Review for CSM Manageability Merged with HSD0004987

Updated definitions

The following definitions have been updated for the November release to improve performance, reduce false positives, and meet the latest coding practices. Some of these definitions will have a positive or negative impact on your customer instance scores.

Due to process and technical constraints, a comprehensive impact analysis for the overall score impact could not be fully conducted for customer instances. As a result, there may be potential impact score drops that have not been identified or addressed.

<table id=“table_h2p_mmd_fdc”><thead><tr><th>

Number

</th><th>

Short description

</th><th>

Rating

</th><th>

Category

</th><th>

Update description

</th></tr></thead><tbody><tr><td>

HSD0001041

</td><td>

Customer accounts without primary contact

</td><td>

Discuss

</td><td>

Manageability

</td><td>

• Improved code to follow HealthScan definition guidelines

• Documentation link update

</td></tr><tr><td>

HSD0001058

</td><td>

Scoped app uses logging utils or deprecated methods for logging rather than the verbosity method

</td><td>

Act

</td><td>

Manageability

</td><td>

• Improved performance with more reliance on the database to filter records

• Accurate line numbers

• Reduced number of false positives

</td></tr><tr><td>

HSD0001128

</td><td>

Client-side code should not use synchronous AJAX methods

</td><td>

Recommend

</td><td>

Performance

</td><td>

• Added query for catalog and client scripts: type!=onSubmit

• Implemented updated line numbering and comment handling

• Added try/catch to ensure better stability

</td></tr><tr><td>

HSD0001193

</td><td>

Use the condition field in Business Rules

</td><td>

Discuss

</td><td>

Manageability

</td><td>

Modified the initial query to include “Script not empty” and “when” conditions and removed it from the detailed analysis part of the HSD code

</td></tr><tr><td>

HSD0001459

</td><td>

Missing key contact details - Email or Account

</td><td>

Discuss

</td><td>

Manageability

</td><td>

• Improved code to follow HealthScan definition guidelines

• Valid documentation link update

</td></tr><tr><td>

HSD0001475

</td><td>

Entitlements without duration (start and end date)

</td><td>

Discuss

</td><td>

Manageability

</td><td>

• Improved code to follow HealthScan definition guidelines

• Valid documentation link update

</td></tr><tr><td>

HSD0001484

</td><td>

Missing Asset Information - Primary Contact or Location

</td><td>

Discuss

</td><td>

Manageability

</td><td>

• Improved code to follow HealthScan definition guidelines

• Valid documentation link update

</td></tr><tr><td>

HSD0001507

</td><td>

A dedicated integration user runs actions in place of the default admin user

</td><td>

Act

</td><td>

Security

</td><td>

• Corrected typo leading all queries on this to fail and return all records

• Filtered out tables that don’t have a user field available on the form view

• Filtered out baseline records

• Added query to return the jobs running as admin (without a user value)

• Added display on Findings to make this distinction clear

• Added 1k Findings limit

</td></tr><tr><td>

HSD0001533

</td><td>

The default “system” user preference for “rows per page” should be set to 50 or less

</td><td>

Recommend

</td><td>

Performance

</td><td>

• Replaced documentation URL

• Always creates a statistic

• Added defensive scripting

</td></tr><tr><td>

HSD0001623

</td><td>

Read ACLs (Security rules) should not have GlideRecord, GlideAggregate, or GlideRecordSecure in script

</td><td>

Act

</td><td>

Performance

</td><td>

• Improved code

• Avoided use of ScriptUtils performMatch and search override

• Fixed incorrect line numbering

• Resolved multiple inquiries

• Considered GlideRecordSecure in the findings along with GlideRecord and GlideAggregate

</td></tr><tr><td>

HSD0001627

</td><td>

Do not query audit log in custom integrations and code

</td><td>

Recommend

</td><td>

Performance

</td><td>

• Improved performance with more reliance on the database to filter records

• Accurate line numbers

• Reduced number of false positives

</td></tr><tr><td>

HSD0001662

</td><td>

Differs from baseline: Business Rules

</td><td>

Recommend

</td><td>

Upgradeability

</td><td>

• Excludes custom applications

• Queries for customized business rules from store apps

• Resolved multiple inquiries

• Improved accuracy and performance

• Increased the number of findings

• Added findings limit and defensive scripting

</td></tr><tr><td>

HSD0001664

</td><td>

Differs from baseline: Script Includes

</td><td>

Recommend

</td><td>

Upgradeability

</td><td>

• Excludes custom applications

• Improved performance by not checking twice for baseline

</td></tr><tr><td>

HSD0001665

</td><td>

Differs from baseline: Client Scripts (and UI Scripts)

</td><td>

Recommend

</td><td>

Upgradeability

</td><td>

• Excludes custom applications

• Queries for customized client scripts from store apps

• Resolved multiple inquiries

• Improved accuracy and performance

• Increased the number of findings

• Added findings limit and defensive scripting

</td></tr><tr><td>

HSD0001877

</td><td>

Customer Contact should not have the snc_internal role

</td><td>

Act

</td><td>

Manageability

</td><td>

Improved code to follow HealthScan definition guidelines

</td></tr><tr><td>

HSD0002056

</td><td>

Knowledge articles older than 12 months may be unduly aging

</td><td>

Recommend

</td><td>

Manageability

</td><td>

• Added logic to not create the single Finding on zero results

• Added try/catch logic

• Added Statistical score for visibility on zero

</td></tr><tr><td>

HSD0002295

</td><td>

Service Contracts without duration (Start and End Date)

</td><td>

Recommend

</td><td>

Manageability

</td><td>

Improved code to follow HealthScan definition guidelines

</td></tr><tr><td>

HSD0002299

</td><td>

Feature adoption: Automated Case Assignment

</td><td>

Recommend

</td><td>

Manageability

</td><td>

Improved code to follow HealthScan definition guidelines

</td></tr><tr><td>

HSD0002300

</td><td>

CSM Demo Data Plugin Installation

</td><td>

Discuss

</td><td>

Manageability

</td><td>

Improved code to follow HealthScan definition guidelines

</td></tr><tr><td>

HSD0002371

</td><td>

Product Adoption: Use CSM to streamline your Customer Service operations

</td><td>

Discuss

</td><td>

Manageability

</td><td>

• Improved code to follow HealthScan definition guidelines

• Changed execution type from Statistical to Automated

</td></tr><tr><td>

HSD0002372

</td><td>

Feature Adoption: Self-registration for customer contacts

</td><td>

Discuss

</td><td>

Manageability

</td><td>

Improved code to follow HealthScan definition guidelines

</td></tr><tr><td>

HSD0002437

</td><td>

Check whether strict mode for GlideRecord queries is active

</td><td>

Recommend

</td><td>

Manageability

</td><td>

Added defensive scripting by means of try/catch/finally structure to ensure a statistic

</td></tr><tr><td>

HSD0002534

</td><td>

Duplicate Cases created with the same number

</td><td>

Discuss

</td><td>

User Experience

</td><td>

• Improved code to follow HealthScan definition guidelines

• Restricted Max finding to 75

</td></tr><tr><td>

HSD0002828

</td><td>

All events should have the “fired by” field populated

</td><td>

Recommend

</td><td>

Manageability

</td><td>

• Returns multiple findings up to a maximum of 1000

• Each finding groups flagged events by application and displays the event count per app

• Each finding links to a list page of flagged events for the same application

• Returns custom (rather than OOTB) events

• Defensive scripting in case of table accessibility issues

• Statistic is always returned

• Statistic represents the cumulative count

</td></tr><tr><td>

HSD0003784

</td><td>

Check for unhandled duplicate CI tasks

</td><td>

Discuss

</td><td>

User Experience

</td><td>

• Added defensive scripting by means of try/catch/finally structure to ensure a statistic

• Added check for short_description field exists

• Migrated to GlideAggregrate for overall count

• Added 30 days filter to Findings

• Added 1000 Findings limit

</td></tr><tr><td>

HSD0004419

</td><td>

Deactivate stale user accounts

</td><td>

Recommend

</td><td>

Manageability

</td><td>

• Returns finding if 1 or more inactive users are found

• Always returns statistic

• Filters out users created less than 1 month ago

• Defensive scripting in case of issues with tables

</td></tr><tr><td>

HSD0004672

</td><td>

Every Knowledge Base should have Knowledge Manager populated

</td><td>

Recommend

</td><td>

User Experience

</td><td>

• Improved code to follow HealthScan definition guidelines

• Fixed spelling errors

</td></tr><tr><td>

HSD0004689

</td><td>

Enables session caching.

</td><td>

Recommend

</td><td>

User Experience

</td><td>

Improved code to follow HealthScan definition guidelines

</td></tr><tr><td>

HSD0004690

</td><td>

Enables the user-mentions functionality in Communities content.

</td><td>

Recommend

</td><td>

User Experience

</td><td>

Improved code to follow HealthScan definition guidelines

</td></tr><tr><td>

HSD0004692

</td><td>

Enables Google re-CAPTCHA on the self-registration page with Communities

</td><td>

Recommend

</td><td>

Security

</td><td>

Improved code to follow HealthScan definition guidelines

</td></tr><tr><td>

HSD0004693

</td><td>

Enable Gamification on Community

</td><td>

Recommend

</td><td>

User Experience

</td><td>

Improved code to follow HealthScan definition guidelines

</td></tr><tr><td>

HSD0004974

</td><td>

Check if system property sn_customerservice.consumer_max_new_cases_daily has been modified for consumer Cases per day

</td><td>

Recommend

</td><td>

Manageability

</td><td>

Improved code to follow HealthScan definition guidelines

</td></tr><tr><td>

HSD0004987

</td><td>

Ensure gamification has a unique level range name, that gamification ranges do not overlap, and have a unique start value.

</td><td>

Recommend

</td><td>

Manageability

</td><td>

Improved code to follow HealthScan definition guidelines

</td></tr><tr><td>

HSD0005255

</td><td>

Regression testing for ATF Quick Start Test “Major Issue Management”

</td><td>

Recommend

</td><td>

Upgradeability

</td><td>

Improved code to follow HealthScan definition guidelines

</td></tr><tr><td>

HSD0006666

</td><td>

Check if current.update() is used in a business rule

</td><td>

Act

</td><td>

Performance

</td><td>

• Improved code to follow HealthScan definition guidelines

• Resolved multiple inquiries

• Rectified incorrect line numbering

</td></tr><tr><td>

HSD0011774

</td><td>

Hardware Models should have Manufacturer and Model Number

</td><td>

Recommend

</td><td>

Manageability

</td><td>

Added a check: If there are 0 models, do not create a finding

</td></tr><tr><td>

HSD0012251

</td><td>

Hardware Asset Tags are unique

</td><td>

Discuss

</td><td>

Manageability

</td><td>

• Updated documentation URL to the latest playbook

• Removed finding when there are 0 duplicate asset tags

</td></tr><tr><td>

HSD0014977

</td><td>

GlideRecord.insert() method should check for Null

</td><td>

Recommend

</td><td>

Manageability

</td><td>

• Updated definition with latest comment handling

• Added try/catch

• Many performance improvements

</td></tr></tbody> </table>Parent Topic:HealthScan definitions