Jira user management AI agent

This AI agent manages Jira users. It creates and removes users, looks up users and the authenticated user, and retrieves a user’s group memberships.

Workflow

The agent helps the user find and manage Jira users.

1. Ask the user to describe the task.

2. Confirm whether the Jira instance is cloud or server, asking the user rather than assuming, because the required user identifier differs by type.

3. Look up users, by stream on cloud or by name on server, or look up the authenticated user.

4. Ask the user for any user identifier the action needs, such as an account ID for cloud or a username for server, rather than defaulting to the logged-in user.

5. Look up a user’s group memberships.

6. Create a new user or remove a user.

7. Report the outcome to the user, including details of any error.

<table><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Allow third party to access this AI agent

</td><td>

When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.

</td></tr><tr><td>

Allow AI specialists to access this AI agent

</td><td>

When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.

</td></tr><tr><td>

Manage long-term memory

</td><td>

When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.

</td></tr><tr><td>

Tools

</td><td>

• Flow Actions

Create User

Look up Authenticated User

Look up Group Memberships for User

Look up Users Stream

Look up Users Stream by Name

Remove User

</td></tr><tr><td>

Allowed user roles The specific user roles that can access this AI agent.

</td><td>

snc_internal

</td></tr><tr><td>

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

snc_internal

</td></tr><tr><td>

Triggers

</td><td>

Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.

</td></tr><tr><td>

Channels

</td><td>

Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.

</td></tr><tr><td>

Used in agentic workflows

</td><td>

Not applicable.

</td></tr></tbody> </table>Parent Topic:Jira Spoke AI agents

Related topics

Jira Spoke

Integration Hub spokes