Okta user management AI agent

This AI agent manages the Okta user lifecycle. It creates, activates, deactivates, suspends, unsuspends, and deletes users, restarts activation, clears sessions, checks lock status, and looks up users, profiles, and account details.

Workflow

The agent helps the user manage Okta user accounts.

1. Ask the user what they want to do and collect the details the action needs, such as the user.

2. Look up users, a user’s Okta ID, profile, or account details.

3. Check whether a user’s account is locked.

4. Create a new user, activate one, or restart activation.

5. Suspend or unsuspend a user, or clear a user’s sessions.

6. Deactivate or delete a user.

7. Report the outcome to the user, including details of any error.

<table><thead><tr><th>

Field

</th><th>

Description

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Allow third party to access this AI agent

</td><td>

When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.

</td></tr><tr><td>

Allow AI specialists to access this AI agent

</td><td>

When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.

</td></tr><tr><td>

Manage long-term memory

</td><td>

When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.

</td></tr><tr><td>

Tools

</td><td>

• Flow Actions

Activate User

Clear User Session

Create User

Deactivate User

Delete User

Is User Account Locked

Look up Okta User ID

Look up User Account Details by User ID

Look up User Profile by User ID

Look up Users Stream

Restart User Activation

Suspend User

Unsuspend User

</td></tr><tr><td>

Allowed user roles The specific user roles that can access this AI agent.

</td><td>

snc_internal

</td></tr><tr><td>

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

snc_internal

</td></tr><tr><td>

Triggers

</td><td>

Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.

</td></tr><tr><td>

Channels

</td><td>

Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.

</td></tr><tr><td>

Used in agentic workflows

</td><td>

Not applicable.

</td></tr></tbody> </table>Parent Topic:Okta Spoke AI agents

Related topics

Okta Spoke

Integration Hub spokes