SolarWinds analysis AI agent

This AI agent fetches the details related to a SolarWinds alert by executing SWQL queries against SolarWinds.

Workflow

1. Identify the entity to investigate.

   The agent uses a provided identifier such as a node name, IP address, or application name from a SolarWinds alert.

2. Find the entity in SolarWinds, and query its health, relevant metrics, and relevant alerts.

3. Return the findings, including recommended next steps.

For more information about configuring this AI agent, see Configure observability agents for ServiceNow Otto.

<table><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Allow third party to access this AI agent

</td><td>

When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.

</td></tr><tr><td>

Allow AI specialists to access this AI agent

</td><td>

When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.

</td></tr><tr><td>

Manage long-term memory

</td><td>

When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.

</td></tr><tr><td>

Tools

</td><td>

• Flow Action

Execute SolarWinds SWQL Query

• File Upload

SolarWinds Query Guide

</td></tr><tr><td>

Allowed user roles The specific user roles that can access this AI agent.

</td><td>

evt_mgmt_operator

</td></tr><tr><td>

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

evt_mgmt_operator

</td></tr><tr><td>

Triggers

</td><td>

Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.

</td></tr><tr><td>

Channels

</td><td>

Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.

</td></tr><tr><td>

Used in agentic workflows

</td><td>

Analyze alert impact agentic workflow

</td></tr></tbody> </table>For more information, see ITOM AIOps.

Parent Topic:IT Operations Management AI agents