SRE investigate AI agent

This AI agent coordinates investigation activities across multiple observability platforms by orchestrating tool-specific agents. It correlates findings, identifies probable root causes, and synthesizes comprehensive investigation reports.

Workflow

1. Identify what to investigate.

   The agent starts from an alert and a question about it, such as its impact, or from a question about a specific observability tool.

2. Invoke the vendor agents that are relevant to the alert source, such as Dynatrace, New Relic, Kentik, and Splunk, and correlate their findings.

3. Save the investigation report to the alert and display it.

For more information about the supported vendor agents, see Configure observability agents for ServiceNow Otto.

<table><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Allow third party to access this AI agent

</td><td>

When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.

</td></tr><tr><td>

Allow AI specialists to access this AI agent

</td><td>

When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.

</td></tr><tr><td>

Manage long-term memory

</td><td>

When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.

</td></tr><tr><td>

Tools

</td><td>

• Flow Action

Retrieve a report of observability metadata from the em_alert record

• Scripts

Find Vendors Referencing Entity

Read SO Service Analysis

Save GAI Insight

Save SRE Analysis

</td></tr><tr><td>

Allowed user roles The specific user roles that can access this AI agent.

</td><td>

evt_mgmt_operator

</td></tr><tr><td>

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

evt_mgmt_operator, connection_admin

</td></tr><tr><td>

Triggers

</td><td>

Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.

</td></tr><tr><td>

Channels

</td><td>

Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.

</td></tr><tr><td>

Used in agentic workflows

</td><td>

Analyze alert impact agentic workflow

</td></tr></tbody> </table>For more information, see ITOM AIOps.

Parent Topic:IT Operations Management AI agents