Model Context Protocol Server Console tools

Use the following tools that are available by default with Model Context Protocol Server Console depending on the applications installed on your instance, such as ServiceNow Otto for CSM or ServiceNow Otto for ITSM.

Name Category Description case_summarization AI Skill Get a summary of details in a case record. email_recommendation AI Skill Get a recommended response to an email. incident_summarization AI Skill Get a summary of details in an incident record. lookup_case_records Scripted REST API This API enables looks up case records for the case_summarization tool. lookup_incident_records Scripted REST API This API looks up incident records for the incident_summarization tool. lookup_kb_records Scripted REST API  

Parent Topic:MCP Server Console reference