AICT deactivate dormant asset AI agent

This AI agent analyzes and retires dormant AI assets by running comprehensive analysis and creating offboarding change requests.

Workflow

This agent identifies single dormant AI assets, conducts impact analysis, generates offboarding recommendations, and creates a change request to remove the asset from governance without manual intervention.

1. Parse the JSON objective containing the dormant asset details, including asset ID, name, deployment date, and governance record.

2. Run comprehensive analysis on the asset to determine dependencies, impact, and retirement readiness.

3. Generate an offboarding plan detailing steps to retire the asset safely.

4. Create a change request to execute the retirement with all recommended actions and timeline.

5. Return a detailed outcome report with analysis results, change request ID, and confirmation status.

<table><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Allow third party to access this AI agent

</td><td>

When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.

</td></tr><tr><td>

Allow AI specialists to access this AI agent

</td><td>

When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.

</td></tr><tr><td>

Manage long-term memory

</td><td>

When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.

</td></tr><tr><td>

Tools

</td><td>

• Scripts

Analyze Unused Assets

Report Agent Action Status

Retire Asset

</td></tr><tr><td>

Allowed user roles The specific user roles that can access this AI agent.

</td><td>

Not defined.

</td></tr><tr><td>

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

Not defined.

</td></tr><tr><td>

Triggers

</td><td>

Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.

</td></tr><tr><td>

Channels

</td><td>

Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.

</td></tr><tr><td>

Used in agentic workflows

</td><td>

Default VA Workflow

</td></tr></tbody> </table>Parent Topic:ServiceNow AI Platform AI agents