Survey filling data collection AI agent

This AI agent collects data related to the case, incident, or request and the survey questions raised to collect feedback on it.

Workflow

1. Collect the data related to the case, incident, or request along with the survey question.

2. Return the response exactly as received, without any modification or reformatting.

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Field

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Description

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Allow third party to access this AI agent

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When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.

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Allow AI specialists to access this AI agent

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When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.

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Manage long-term memory

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When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.

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Tools

</td><td>

• Flow action

Fetch details related to case/incident/request and survey questions

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Allowed user roles The specific user roles that can access this AI agent.

</td><td>

sn_uxc_gen_ai.platform_ai_survey_response

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Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

sn_uxc_gen_ai.platform_ai_survey_response

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Triggers

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Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.

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Channels

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Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.

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Used in agentic workflows

</td><td>

Propose survey responses

</td></tr></tbody> </table>Parent Topic:ServiceNow AI Platform AI agents