Track a hardware asset shipment

Track the progress of your hardware asset shipment that isn’t delivered and that has a carrier associated with an active integration profile.

Before you begin

Role required: inventory_user (read) or inventory_admin.

Procedure

1. Navigate to All > Hardware Asset Workspace > Asset operations.

2. From the Shipment list, select Shipments.

3. Select a shipment record that you want to track.

4. Select Track now.

Result

The following fields on the Shipment details form show the tracking details received from the carrier:

• Carrier status

• Carrier pick-up date

• Carrier delivered date

Parent Topic:Track shipments using the integration framework

Related topics

{Creating an integration script include for third-party carrier applications}[]

{Connect your ServiceNow instance with a shipping carrier application}[]

{Remove a shipping carrier from an integration profile}[]

{Create a carrier integration profile}[]

{View the carrier integration profile details}[]

{Test the integration with the carrier API}[]

{Create a shipping carrier record}[]

{View hardware asset shipment details}[]

{Stale shipments}[]