Track shipments using the integration framework

Track your shipments in real time by integrating your ServiceNow instance with your third-party carrier’s application through the integration framework provided by the IT Asset Management application.

• Creating an integration script include for third-party carrier applications
  In order to integrate with a ServiceNow instance, a third-party carrier application must have a script include that extends the base class ITAMShipmentIntegration script on its ServiceNow instance to receive the shipment tracking number from the customer’s ServiceNow instance and respond with the carrier-related details.

• Connect your ServiceNow instance with a shipping carrier application
  Associate a shipping carrier with an integration profile to connect your ServiceNow instance to the carrier application.

• Remove a shipping carrier from an integration profile
  Remove a shipping carrier that you no longer want to associate with an integration profile.

• Create a carrier integration profile
  Create a carrier integration profile for your carrier by specifying the API and connection details that are used to connect your ServiceNow instance to the third-party shipping carrier application.

• View the carrier integration profile details
  View the details of the carrier API used to connect your ServiceNow instance to the third-party shipping carrier application.

• Test the integration with the carrier API
  Check the connection with the carrier API to handle any connection issues such as invalid credentials, incorrect tracking details, and issues with the integration script include.

• Create a shipping carrier record
  Create a shipping carrier record used to associate the carrier with an integration profile.

• View hardware asset shipment details
  View all hardware asset shipment details in a single place in the Hardware Asset Workspace.

• Stale shipments
  Shipments that are delayed due to various reasons such as an incorrect tracking number, the loss of a shipment package during transit, and invalid connection details are considered stale shipments.

• Track a hardware asset shipment
  Track the progress of your hardware asset shipment that isn’t delivered and that has a carrier associated with an active integration profile.

Parent Topic:Using Hardware Asset Management

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