Using Hardware Asset Management

Use the Hardware Asset Management application to manage your hardware and consumable assets.

• Analyze hardware assets using the Generate hardware asset insights generative AI skill
  View consolidated asset data and identify key action items with the comprehensive AI-generated analysis summary.

• Work with hardware normalization
  Asset Management Hardware Model Normalization enables users to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Data from the models is compared against the data in the Hardware Model Normalization Content Service.

• Manage asset bundles from your inventory
  Create asset bundles from existing assets in your inventory to track, reserve, or deploy a group of assets as a single entity.

• Manage your inventory through pallet assets
  Manage your inventory effectively using pallet assets.

• Manage loaner assets
  Request a loaner asset or consumable for a short period. You can also prepare the loaner asset or consumable for deployment and reclamation by using loaner asset tasks. Deploy the loaner asset or consumable for a specific period, and reclaim it on the return date.

• Donate assets to charity organizations
  Use the Asset Donation flow to donate hardware and consumable assets of your organization to charity organizations.

• Use Advanced Shipment Notification
  Use Advanced Shipment Notification (ASN) to automate and create asset records when your assets are in transit.

• Manage RMA requests
  Initiate a Return Merchandise Authorization (RMA) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.

• Create an inventory stock order request
  Create an inventory stock order request so that you can order new hardware in bulk for your stockrooms. After your request is approved, the Hardware Stock Order flow takes you through the process of requesting, sourcing, and receiving your order.

• Create a disposal order
  Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset reaching its end of life cycle or an asset that is no longer functional.

• Fulfilling hardware asset requests
  You can fulfill hardware asset requests submitted through the Service Catalog application manually or by using the Help manage hardware asset requests agentic workflow.

• Audit hardware asset inventory
  Perform scheduled or blind audits of stockrooms and other locations, such as offices or datacenters, to confirm accurate inventory information.

• Request a Hardware Asset Refresh
  Use the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.

• Manage your expiring contracts for leased hardware assets
  Use the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates.

• Reclaim hardware assets
  Reclaim hardware assets efficiently and store them in the inventory, reassign, send it for repair, or dispose of as required.

• View RFID information of assets
  View the Radio Frequency Identification (RFID) information of assets to manage and locate important assets easily.

• Manage the lifecycle of hardware models with calculated lifecycle templates
  Manage the complete lifecycle of hardware models by creating calculated lifecycle templates and associating these templates with the models.

• Create an internal lifecycle in the Hardware Asset Workspace
  Create a custom (internal) lifecycle to explicitly specify lifecycle dates for a selected hardware or consumable model in the Hardware Asset Workspace.

• Calculate the active lifecycle phase for a model
  Recalculate the active life cycle phase for a hardware or consumable model without waiting for the scheduled daily job.

• Receive asset warranty details from Lenovo
  Connect to the Lenovo Warranty API and get the warranty details of your hardware assets.

• Manage stockrooms
  Manage the assets in the stockroom by using appropriate stock rules, service locations, and distribution channels.

• Track shipments using the integration framework
  Track your shipments in real time by integrating your ServiceNow instance with your third-party carrier’s application through the integration framework provided by the IT Asset Management application.

• Track asset location using indoor maps
  Locate and track the consumables and hardware, bundle, and pallet assets in your organization by using indoor maps. Indoor maps provide an interactive interface that enables you to visualize the location of your assets within your campuses, buildings, floors, and places.

• Assess performance of Hardware Asset Management
  Track the success of the Hardware Asset Management application in your instance by creating success goals. You can also create a success goal category for a success goal and track the success of your goals by creating success activities.

• Manage refresh of assets using Zero Touch Refresh
  Enable your employees to request hardware refreshes through an external vendor by using the Zero Touch Refresh flow on your ServiceNow instance. This process enables you to eliminate having to maintain a local inventory of new assets.

• Configure the Total Cost of Ownership of assets
  Configure the Total Cost of Ownership (TCO) of assets by creating rate cards for each task in a Hardware Asset Management workflow.

• Manage Hardware Asset Management subscriptions
  Save on Hardware Asset Management licensing cost by choosing only the Hardware Asset Management Resource Categories that you use.

• Manage repair of defective assets in your stockroom in the Hardware Asset Workspace
  Optimize your inventory by getting the defective hardware assets in your stockroom repaired using the Repair flow.

• Manage picking hardware assets within your stockroom for Hardware Asset Management workflows
  Enable the Asset pick task explicitly for your stockroom and provide granular location details of the asset to facilitate asset picking within your stockroom.

• Manage hardware asset tasks using the Mobile Agent application
  Manage hardware asset tasks such as repair tasks and asset pick tasks using the intuitive Mobile Agent application.

• Manage asset put away using the Hardware Asset Workspace
  Enable the Asset put away task explicitly for your stockroom to put away the assets from the receiving bay in the designated aisle-space. View the open Asset put away task and close it after specifying the aisle-space value to move the asset in the stockroom.

• Audit your hardware assets by using Asset Attestation
  Improve the asset utilization by auditing the hardware assets assigned to your employees and validating if the employees are using the assigned assets.

• Manage contract repository agentic workflow in the Hardware Asset Workspace
  Automate contract management with the Manage contract repository agentic workflow. Extract metadata and obligations from signed contracts and set renewal or termination reminders automatically to reduce manual data entry and help legal and procurement teams maintain compliance.

• Manage obligations in the Hardware Asset Workspace
  Obligation Management in the Hardware Asset Workspace enables you to create obligation records to define specific instructions and obligation task types required to fulfill a contract obligation.

• Acknowledge receipt of assets on the Employee Center portal
  After receiving hardware or consumable assets that were in transit and reserved for you, confirm their receipt on the Employee Center portal.

• Update associated Decision tables for HAM flows
  Update associated Decision tables for Hardware Asset Management (HAM) flows to trigger a new or customized HAM flow.