jsn / ServiceNow, simplified.
AustraliaREFERENCE GUIDE

Agent onboarding configuration settings

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Agent onboarding configuration settings

The settings you can customize when generating an Agent Onboarding installation plan. Toggle settings to activate and enable customization.

<table id=“table-acc-onboarding-config-fields”><thead><tr><th>

Field

</th><th>

Description

</th><th>

Options

</th></tr></thead><tbody><tr><td>

Connection type

</td><td>

Method the agent uses to connect to the instance.

</td><td>

  • Use ICS (MID-less)

  • Use MID Server

</td></tr><tr><td>

MID Server

</td><td>

MID Servers the agent sends data to. Up to three MID Servers can be selected.Appears only when the Connection type is set as Use MID Server.

</td><td>

Drop-down list of available MID Server instances.

</td></tr><tr><td>

Registration key

</td><td>

Authorization key for registering with the ServiceNow instance for ICS (MID-less) connection.Appears only when the Connection type is set as Use ICS (MID-less).

</td><td>

Drop-down list of available registration keys.

</td></tr><tr><td>

API key

</td><td>

Authentication key for connecting to the MID Server. Enabled by default and can’t be turned off.

</td><td>

Drop-down list of available API keys. Select Add new to create a new key.

</td></tr><tr><td>

Log level/debug mode

</td><td>

Controls the level of details that the agent logs. Keep at Info unless you’re troubleshooting.

</td><td>

  • Error

  • Warn

  • Info (default)

  • Debug

  • Trace

</td></tr><tr><td>

CPU thresholds

</td><td>

Caps agent CPU usage to protect endpoint performance.Default: 20% for Digital End-User Experience (DEX), 5% for all others.

</td><td>

Enter an integer

</td></tr><tr><td>

Enable PAC file configuration

</td><td>

URL to be used when connecting the agent through a proxy server.

</td><td>

Enter the Proxy Auto-Configuration (PAC) file URL.

</td></tr><tr><td>

API port

</td><td>

REST API port on the agent.

</td><td>

Enter the port numberDefault port number: 3031

</td></tr></tbody> </table>Parent Topic:Agent Client Collector Framework reference

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