DEX Application and Device Health reference

Reference topics provide additional information about the cards, lists, and forms that helps you to configure and use DEX Application and Device Health.

• Installed with DEX
  Several types of components are installed with activation of the DEX application [sn_dex] plugin, including user roles and tables.

• DEX browser extension permissions and data collection
  The DEX browser extension requests specific browser permissions to measure the performance, availability, and usage of monitored web applications. Each permission is limited to the minimum access required for that measurement purpose.

• Landing page cards
  The landing page cards provide a visual summary of active and impacted devices, and alerts for monitored applications, facilitating efficient data analysis across various categories.

• Digital End-User Experience remedial actions
  ServiceNow® Digital End-User Experience (DEX) provides base system remedial actions to resolve issues on DEX monitored devices.

• DEX Insights reports
  The Digital End-User Experience (DEX) Insights tab provides reports on the user device battery health, system compliance, system performance, and system time, which enables efficient monitoring and issue identification.

• Custom insights report form
  Custom insights report gives you an ability to create a custom insights report for metrics collected across your digital space.

• Applications list
  It provides details about an application, including its Name and classification as either an installed or Web-based application, counts of alerts and incidents, and Impacted devices.

• Application and Device Health usage monitoring
  You can monitor how your end users are using application health and device health.

• Devices list
  The Devices page provides information on your organization devices, the device assigned user, last login, matching assignments, status, active alerts, and incidents.

• Device details pages
  The device details provide a comprehensive view of device health, including alerts, incidents, battery status, and hardware details. It also tracks applications, running processes, app and device performance, battery, and Wi-Fi data. Network monitoring offers connection details, performance metrics, device metrics, network experience, and access. Additionally, you can access custom queries for more detailed insights.

• Administration cards
  Use the administration cards to monitor and manage applications, policies, users, administrators, metric rules, and devices with Agent Client Collector installed. View compliance policies and manage DEX users and administrators from a single location.

• Metrics analyzer form
  DEX Metrics analyzer provides you with an ability to look up metrics collected for specific devices and applications.

• New DEX event form
  The New record form for DEX event monitoring enables you to add events to monitor.

• Event log monitoring configurations installed with DEX
  The Application and Device Health plugin (com.sn_dex) installs 20 event log monitoring configurations that are active by default. Use this reference to identify the monitored events, log sources, and matching criteria for Windows and macOS devices.

• Non-persistent VDI parameters, scripts, and settings
  Find the Agent Client Collector mid-less installation command syntax, logon and logoff script file names and locations, and an installation command example when setting up a non-persistent VDI golden image.

• Metrics monitored by DEX on macOS
  Review the endpoint performance and compliance metrics that DEX collects from managed macOS devices, including collection intervals, and associated check definitions and policies.

• Metrics monitored by DEX on Windows
  Review the endpoint performance and compliance metrics that DEX collects from managed Windows devices, including collection intervals, and associated check definitions and policies.

• Metrics monitored by DEX for Zoom
  View the zoom metrics that appear in Summary and call quality metrics tabs.

• Zoom call quality metrics on the Details page
  View the granular call quality metrics for on the Details page.

Parent Topic:Digital End-User Experience reference