Close an incident communication plan

Close an incident communication plan after its execution or if it is no longer needed.

Before you begin

Role required: itil, ia_admin, or admin

About this task

• The business rule Cascade Closure of ICPs on the incident table controls the closure behavior for incident communication plans. Any user with the ia_admin or admin role, or an itil user assigned to the plan can close or cancel an incident communication plan.

• If a user with the itil role closes or cancels a parent incident, all related incident communication plans are closed or canceled.

  Note: Use the incident management property Close open Incident Communication Plans when Incident is closed or canceled (com.snc.incident.incident_alert.closure) to control this behavior.

Procedure

1. Navigate to All > Incident Communications Management > Open.

   Note: If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see Redirect UI16 module links to Service Operations Workspace.

2. Open the incident communications plan record that you want to close.

3. In the State field, select Closed.

4. Select Save.

Parent Topic:Managing Incident Communications