SLAConditionBase script

The SLAConditionBase script include implements the default SLA transitions.

The SLAConditionBase script include implements the default SLA condition processing.

To view the script, navigate to Service Level Management > Administration > SLA Condition Rules, then click on the SLAConditionBase entry to view details. The record in the Class name field is the script include that defines the condition processing.

Note: We recommend you do not modify this script , but use it as an example for creating your own script includes.

The following diagram shows how the transitions work:

[Omitted image “SLAConditionBase.png”] Alt text: Task SLA stage transitions 2011 version

Parent Topic:SLA condition rules