Enable real-time updating for single score report widgets

Real-time updates ensure that users viewing a responsive dashboard always see the most up-to-date information.

Before you begin

Role required: You must have edit rights to the dashboard where the widget has been added.

Four types of aggregation are available for single-score reports: Count, Average, Sum, and Count Distinct. Real-time updating is available only for single score widgets that use the Count aggregation.

Note: Real-time updating doesn’t work for single score reports on responsive dashboards under the following circumstances:

• When the report source is a database view, the user must click the Refresh icon [Omitted image "icon-refresh.png"] Alt text: Refresh icon on the widget to update the score. For more information, see Database views.

• Domain visibility is not supported in real-time reporting. Only the assigned domain of the user and its domain hierarchy and, the global domain are supported.

• When the visualization has dot-walked conditions, the single score report doesn’t update when there’s a related change on the extended table. The record watcher only sends updates on the base table of the report. For more information, see KB article KB0868215.

• When a business rule that uses the current.update() method fires on insert/update, the single score report increments by two instead of one. For more information, see KB article KB0693812.

• Conditions that are added or modified by query business rules are not respected in real-time reporting.

  Because query business rules change query conditions on the fly for the specific user, the record watcher framework used for real-time updates doesn't trigger the query business rules.

• When a widget uses the filter Assignment group - is (dynamic) - One of My Groups, the widget doesn’t update in real time.

• Single score report real time update is not supported on rotation tables, Workflow Data Fabric tables, and remote tables.

About this task

You can enable real-time updating for single score widgets on dashboards.

Procedure

1. Navigate to the dashboard where the single score widget has been added.

2. Click the Add widgets icon([Omitted image "icon-add-user-db.png"] Alt text: Add widgets icon - a plus inside of a circle) to put the dashboard in edit mode.

3. Point to the widget, then click the gear icon ([Omitted image "Cogwheel.png"] Alt text: Gear icon).

4. Select Show real-time updates then click Done.

5. Click the plus sign ([Omitted image “AddWidgetButton.png”] Alt text: Plus sign button) to exit edit mode for the dashboard.

   The real-time icon ([Omitted image “real-time-update-icon.png”] Alt text: Real time icon) is added to the widget. This icon is permanently visible, even when the score isn’t changing.

Result

When the value for a single score visualization changes, the change is reflected on the dashboard.