Review and approve service qualification requests

Review and approve customer orders captured through the Technical Service Qualification API.

Before you begin

Role required: sn_ind_tmt_orm.order_fulfilment_manager, sn_ind_tmt_orm.order_fulfilment_agent, sn_ind_tmt_orm.service_order_manager, sn_ind_tmt_orm.service_order_agent

Procedure

1. Navigate to Workspaces > CSM/FSM Configurable Workspace .

2. Select the List icon [Omitted image "list-outline-24.svg"] Alt text:.

3. Navigate to Service Orders > All.

4. Select an order with the Order type as Service and Fulfillment type as Qualify.

5. Select Approve.

   The State field changes to In Progress and order decomposition occurs and service orders are generated for each customer order line Item.

   Note: During order decomposition, only service orders are created, resource orders are not generated for service qualification requests.

6. Navigate to the Line Items tab, select a parent line item in the list and select Qualify Order.

   Note: The Qualify Order option is available only on the top order line items in the hierarchy.

   • The Result field is updated to Pending and the Process Qualification Request subflow subflow is launched. After the subflow has been executed, depending on the response from the external inventory system, the Customer Order Result field is updated to one of the following:

     • Qualified: Requested service is available.

     • Alternate: Requested service is not available but an alternate proposal is available.

     • Unqualified: Requested service and alternate proposals are not available.

     • None: If any errors occur during the execution, the result is updated to None.

     • Qualified: Requested service is available.

     • Alternate: Requested service is not available but an alternate proposal is available.

     • Unqualified: Requested service and alternate proposals are not available.

     • None: If any errors occur during the execution, the result is updated to None.

   • The following business rules are invoked to derive the result:

     • Update Line Item Qualification Result: Propagates result from domain order to order line item.

     • Update Qualification Result on Order: Propagates result from top order line items to the customer order. The Customer Order Result status is based on the status of the domain order and order line items. If the order line items have different or mixed results, the Result status is derived as follows:

     Domain order Order line item result All domain orders are set to Qualified. Qualified All domain orders are set to Alternate. Alternate All domain orders are set to Unqualified Unqualified All domain orders are set to None None Top Order Line Item Customer Order Result All top order line items are set to Qualified. Qualified At least one top order line item is set Alternate and no items are set to Unqualified. Alternate At least one top order line item is set to Unqualified Unqualified At least one top order line item is set to None None

   Manually updating the qualification request

   You can manually update the Result field in two ways:

   • Update the qualificationresult field inn the api/sn_ord_qual_mgmt/qualification/checkServiceQualification/processResult API for all the order line items.

   • Update the Result field on the Domain Order, Order Line Item, and top Order Line Item forms. The Result field on the Customer Order is also updated. Data model changes

   The following forms have been updated to process service qualification requests:

   • Customer order

     • Result: Can be None, Qualified, Unqualified, Alternate, or Pending.

     • Fulfillment code: Readonly field.

     • Result: Can be None, Qualified, Unqualified, Alternate, or Pending.

     • Fulfillment code: Readonly field.

   • Order line item

     Result: Can be None, Qualified, Unqualified, Alternate, or Pending.

   • Domain order

     • Result: Can be None, Qualified, Unqualified, Alternate, or Pending.

     • Unavailability reason

Parent Topic:Service qualification requests

Related topics

Configuring Order Management

Order management