System Events

System Events in ServiceNow are crucial for automating processes and maintaining platform efficiency. They act as triggers for business rules, notifications, work-flows, and other actions, ensuring timely and consistent execution of tasks. By monitoring and responding to these events, organizations can streamline operations, improve response times, and enhance user experiences.

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Exploring system events

[Omitted image “bus-explore.svg”] Alt text:Learn about how system events function as triggers for actions and enable process automation.

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Configuring System events

[Omitted image “bus-sdlc.svg”] Alt text:Set up and manage system events to trigger actions and automate processes.

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Managing system events

[Omitted image “bus-integration-and-apis.svg”] Alt text:Connect system events with external systems and applications to enable seamless data exchange and automated work-flows.

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System events reference

[Omitted image “bus-learn.svg”] Alt text:More information about the predefined system events available and their usage.

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</td></tr></tbody> </table>## Troubleshoot and get help

• Ask questions and explore other resources for System events in the ServiceNow Community

• Search the Known Error Portal for known error articles

• Contact Customer Service and Support

• Exploring system events
  Events are special records that the system uses to log when certain conditions occur and to take some kind of action in response.

• Configuring System events
  Plan, configure, and implement system events without having to complete any extra configurations first. Follow the task listed in the configuration overview to implement automated job scheduling.

• Managing system events
  Managing system events involves creating, monitoring, and handling events to drive automation and streamline processes. Administrators and developers can define custom events, register them in the system, and set up actions or work-flows that respond to these events. This functionality helps ensure efficient task execution, helps improve system monitoring, and enables more robust error handling for enhanced operational reliability.

• System events reference
  Reference topics provide information about system events.

Parent Topic:Configure ServiceNow AI Platform core features