Event registry

You can use events to schedule actions or tasks to occur when conditions are fulfilled.

For example:

• kb.view

  An event triggered when a user views a Knowledge Base article. You use it to trigger the script action Knowledge View that create a Knowledge Use record every time an article is viewed.

• incident.commented

  An event triggered when a user comments on an article, used by two incidents commented email notifications.

• Inactivity Monitors

  If a record has not been updated for a defined length of time, an inactivity monitor triggers an event.

• Script Actions

  Scripts that trigger when an event is recorded in the log. You can set scripts to execute whenever a particular activity occurs in the platform, rather than at a particular time, such as scheduled jobs, or in response to particular conditions, such as Business rules.

• Notifications

  You can also use events to trigger Email Notifications when an event is recorded in the log.

Parent Topic:Event scheduling

Related topics

{Set an inactivity monitor}[]