Next Experience preferences

Next Experience offers user preferences to personalize your instance UI.

Next Experience preferences let you personalize how the interface looks, behaves, and communicates with you; some options are available to all users, while others appear only to administrators or in specific contexts. If you have the admin role, you can customize the behavior of Next Experience across your instance by setting global preferences.

The Preference modal is divided into three parts: a search field, preference category panel, and a preferences panel that displays the associated preferences for each selected preference category. Once a preference category is selected you see all the preference toggles for that category listed in the Preferences panel.

[Omitted image “next-experience-user-preferences.png”] Alt text: Preference modal with search bar, preference categories and associated preferences for each category.

As you enter text into the Search field, the Preferences panel dynamically updates to show relevant user preference toggles, organized by category. The search function uses a fuzzy search filter, which finds applicable results even with shortened text.

[Omitted image “pol-pref-search-bar.png”] Alt text: Preference modal with highlighted Search field and applicable search results.

The following table shows how you can customize different preference types.

Preference Description \[Omitted image "pol-pref-display.png"\] Alt text: Display preference button. [Configure Next Experience display preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/next-display-preferences.md): Control how the Next Experience interface looks and behaves on screen, such as layout, visual density, and presentation options. These settings affect only the current user’s view. \[Omitted image "pol-pref-accessibility.png"\] Alt text: Accessibility preference button. [Configure Next Experience accessibility preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/next-experience-accessibility-preferences.md): Adjust the interface to support accessibility needs, such as keyboard navigation, contrast, or motion behavior, to make the UI easier to use for different abilities. \[Omitted image "pol-pref-debugging.png"\] Alt text: Debugging button. [Configure Next Experience debugging preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/next-experience-debugging-preferences.md): Debug your Next Experience instance to detect and remove the existing and potential errors in your Next Experience components and scripts.**Note:** The debugging preferences only appear for users with the admin role. \[Omitted image "pol-pref-theme.png"\] Alt text: Theme button. [Select a theme in Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/select-a-theme-in-next-experience.md): Personalize your Next Experience instance by choosing from the multiple themes that are available to you.**Note:** The themes that appear in the Theme user preference are determined by the user access and admin customizations. \[Omitted image "pol-pref-notifications.png"\] Alt text: Notifications preference button. [Configure Next Experience notification preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/next-experience-notifications-preferences.md): Control how and where you receive system and in‑product notifications, including banners, badges, and delivery channels such as email. \[Omitted image "pol-pref-language-and-region.png"\] Alt text: Language & Region button. [Configure Next Experience language and region preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/next-experience-language-preferences.md): Define your language, time zone, and date and time formats. \[Omitted image "pol-pref-workspace.png"\] Alt text: Workspace preference button. [Configure Next Experience Workspace preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/next-experience-workspace-preferences.md): Customize behavior within a specific workspace, such as layout or interaction settings**Note:** The workspace preferences appear only if you have access to Workspace and the workspace is in focus. \[Omitted image "pol-pref-user-experience.png"\] Alt text: User experience preference button. [Configure Next Experience user experience preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-user-interface/configure-next-experience-user-experience.md): Manage high‑level Next Experience behaviors, such as enabling or disabling the experience, analytics collection, or selecting a start page, depending on your access.