ServiceNow AI Platform core feature release notes

The ServiceNow AI Platform® core features provide configurations for applications and other parts of the ServiceNow AI Platform. The ServiceNow AI Platform core features were enhanced and updated in the Australia release.

About ServiceNow AI Platform core feature

Control whether read-only fields can be updated through client scripts and server-side operations by configuring read-only options.

See Administer the ServiceNow AI Platform for more information.

Use the Feature Preview Program to choose which pre-release capabilities to activate and test on your instance.

Activation and other requirements

• Activation information

  The ServiceNow AI Platform core features are active by default.

• Upgrade information

  The dynamic schema application framework was revised in the Zurich release. If you implemented dynamic schema in the Xanadu or Yokohama releases, the application is automatically migrated to a new framework as part of the upgrade to releases starting with the Zurich release. For details on the migration and steps you might need to perform, see the Dynamic Schema Zurich Migration Guide [KB2146133] article in the Now Support Knowledge Base.

  The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable“. The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to KB2718122 for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options.

Accessibility and localization

• Accessibility information

  Format Painter plugin for TinyMCE enables you to apply consistent font styles, sizes, and table formats within the HTML editor field. This improvement helps users with cognitive disabilities and low vision by reducing confusion and supporting clear, predictable formatting throughout documents. Keyboard navigation is supported, providing added ease of use for keyboard-only users. For more information, see Configure the HTML toolbar.

Parent Topic:ServiceNow AI Platform administration release notes

August 2026

The ServiceNow AI Platform® core features provide configurations for applications and other parts of the ServiceNow AI Platform. The ServiceNow AI Platform core features were enhanced and updated in the Australia release.

What’s changed

• Data Egress and Usage by Domain tabs added to the Inbound API Integration Usage dashboard

  View data volumes returned in integration responses and monitor domain-level usage.

Plugin information

• Deprecated plugins

  The following plugin is deprecated in Australia:

  ServiceNow Subscription Management (com.snc.usage_admin.snc): Update to the most recent version of the Subscription Management application through the Application Manager. For more information about the Subscription Management application, see Subscription Management

June 2026

The ServiceNow AI Platform® core features provide configurations for applications and other parts of the ServiceNow AI Platform. The ServiceNow AI Platform core features were enhanced and updated in the Australia release.

What’s new

• Access and test pre-release features

  The Feature Preview Program provides a centralized location to discover, activate, and test pre-release capabilities on your instance. When a pre-release feature is added to your instance, you receive a notification and can access the Feature Preview Program to review feature details, activate features for testing, and provide feedback.

Australia General Availability

The ServiceNow AI Platform® core features provide configurations for applications and other parts of the ServiceNow AI Platform. The ServiceNow AI Platform core features were enhanced and updated in the Australia release.

What’s new

• Enhance instance security for sandbox scripts with guarded script

  The guarded script evaluator restricts the JavaScript features and APIs available to untrusted, client-generated scripts running in the script sandbox environment. Beginning with the Australia Patch 2 release, incompatible scripts sent to the server by guest users are rejected on all instances by default. Scripts sent by authenticated users are evaluated using a phased approach to enforcement that varies by the type of instance to provide time to detect and review incompatible scripts before rejecting them. Scripts that use unsupported features are recorded in the Incompatible Guarded Scripts list, where you can rewrite them or create exemptions for scripts that can't be rewritten.

April 2026

The ServiceNow AI Platform® core features provide configurations for applications and other parts of the ServiceNow AI Platform. The ServiceNow AI Platform core features were enhanced and updated in the Australia release.

What’s new

• Automatically generate request definitions for scripted REST API resources

  Use sample requests made to an API resource to generate request header associations, query parameter associations, and a request schema for that resource and the related scripted REST API service.

Australia Early Availability

The ServiceNow AI Platform® core features provide configurations for applications and other parts of the ServiceNow AI Platform. The ServiceNow AI Platform core features were enhanced and updated in the Australia release.

What’s new

• Granular read-only security options

  Control the editability of read-only fields by configuring read-only options, allowing for customized behavior that balances usability and security. Read-only options provide granular control over whether read-only fields can be updated through client scripts and server-side operations. You can also test stricter read-only controls in non-production instances before implementing them in production.

• Support for reference data types in Dynamic Schema

  Create dynamic attributes using reference data types.

• Work with Dynamic Schema elements in the Workspace condition builder

  Filter Workspace lists using dynamic schema elements in the condition builder.

• Toggle the mail icon display

  Show or hide the mail icon in email fields by configuring the hide_email_icon dictionary attribute.

• AI indicator in forms

  Easily identify AI involvement across the ServiceNow AI Platform® through a visual cue that identifies form fields in configurable workspace and Core UI that have been updated with AI-generated content.

• Guest API access control

  Manage guest access to REST and GraphQL API endpoints using path-based ACLs while maintaining separate authenticated user controls.

• Granular admin roles

  Grant specific permissions to developers or users who perform minor administrative tasks without granting them unrestricted access to the full admin role by reviewing and assigning available granular admin roles.

• Optional trailing slash configuration

  Align with external specifications and industry standards by configuring REST APIs with optional trailing slash support.

• Path-based REST ACL control

  Control access to REST services by creating path-based ACLs using specific HTTP method and path combinations.

• Resource-level security configuration

  Enable public access or custom ACL authorization by configuring resource-level security settings.

• Address field type with auto-suggestions

  Reduce manual entry errors through a new Address field type for Core UI and Workspace forms, which provides real-time address suggestions displayed as you type.

• New dot-walk scoping security properties and table attribute

  Strengthen scope boundary enforcement when dot-walking across application scopes using Reference Fields through additional properties and a table attribute. For more information, see the Dot-Walk Scoping Security Enhancement [KB2793170] article in the Now Support Knowledge Base.

What’s changed

• Country setting added to Language and Region preferences

  Users can select their country from the Next Experience language and region preferences.

• New options for date and time format in the User record

  Users can select from new options for Date format and Time format in the User record.

• Control whether date and time formats reflect the user locale by default

  Configure date and time formats to reflect the user locale when no date or time format has been selected in user preferences through the glide_i18n.date.default_to_locale system property.

• Control how to set the language for guest users

  Use a guest user's IP address to set their language through the glide_i18n.ip_geolocation system property.

• Activate additional choices for countries

  Activate additional choices for countries in the Next Experience language and region preferences or in a User record.

• ECMAScript 2021 (ES12) JavaScript mode supports additional scripting features

  Use additional scripting features in applications or scripts that use the ECMAScript 2021 (ES12) JavaScript mode.

• JavaScript engine updated with changes from the Rhino engine

  The JavaScript engine on the ServiceNow AI Platform was updated to incorporate changes from the open-source Rhino JavaScript engine.

• New Normalization Data Services system property

  Create duplicate records in core_company extension tables by setting the com.glide.acl_check_all_filter_on_new system property to true to reference account records.

• System properties secured by default

  Glide properties that can impact instance security are set to secure values by default. For more information about which system properties are affected and why, see the Glide Property Hardening [KB1982254] article in the Now Support Knowledge Base.

• Tracking records in unauthenticated users’ sessions

  Track records created, modified, or deleted by unauthenticated users to enable session-based ACL access on public forms, portals, or workflows.

• Manage guest user access to records

  Restrict guest user access to records they created or updated during their current session using the 'is in session' condition builder on the ACL form for Sys ID fields.

• Session-based guest access

  Manage REST GraphQL security with path-based ACLs that are enforced without needing to require authentication for access to an API.

• Support duplicate company names across core_company extension tables

  Avoid normalization conflicts when creating records with the same company name in both the Company [core_company] table and its extension tables, such as Customer Account [customer_account], using the glide.cmdb.canonical.use_base_core_company_only property. It ensures that uniqueness enforcement applies only to base core_company records.

What’s deprecated or removed

Starting with the Australia release, the legacy user interfaces commonly referred to as UI11 and UI15 are deprecated. These legacy UIs no longer receive enhancements or defect fixes, and will no longer be supported. Certain system features might continue to display through legacy rendering paths (for example, printer‑friendly views) and will be addressed case by case as part of ongoing platform improvements. Use the Next Experience for a modern, accessible, unified interface. For information about activating the Next Experience UI, see Considerations for activating Next Experience.

Plugin information

• Plugins planned for deprecation

  The following plugins are planned for deprecation in a future release:

  • Form designer (com.glide.ui.ng.fd): Planned for deprecation in the C release. Form Builder is the recommended replacement for all form configurations. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

  • ServiceNow Subscription Management (com.snc.usage_admin.snc): Planned for deprecation in August 2026. Update to the most recent version of the Subscription Management application through the Application Manager. For more information about the Subscription Management application, see Subscription Management.