HR Service Delivery release notes

The ServiceNow® HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services. HR Service Delivery was enhanced and updated in the Australia release.

Important information for upgrading HR Service Delivery apps to Australia

The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable“. The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to KB2718122 for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options.

• Agent Workspace for HR Case Management release notes
  The ServiceNow® Agent Workspace for HR Case Management application enables you to interact with employees, respond to inquiries, and resolve issues quickly. Agent Workspace for HR Case Management was enhanced and updated in the Australia release.

• Case and Knowledge Management release notes
  The ServiceNow® Case and Knowledge Management application enables you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, which helps to improve HR efficiency and services over time. Case and Knowledge Management was enhanced and updated in the Australia release.

• Hiring Experiences release notes
  Hiring Experiences is a suite of applications that offers a flexible and interactive workspace where hiring managers, recruiters, interviewers, and applicants can seamlessly perform their respective hiring tasks. Hiring Experiences was enhanced and updated in the Australia release.

• ServiceNow Otto for HR Service Delivery (HRSD) release notes
  The ServiceNow Otto for HRSD application brings generative AI to HR Service Delivery. Summarize case and chat information, and generate reply recommendations so that agents can propose quick resolutions. ServiceNow Otto for HRSD was enhanced and updated in the Australia release.

• Recommended Actions for HRSD release notes
  The ServiceNow® Recommended Actions for HRSD application provides real‑time actionable guidance and relevant resources that help HR agents resolve cases more quickly. Recommended Actions for HRSD is a new application in the Australia release.

• Universal Request release notes
  The ServiceNow® Universal Request application enables agents to resolve cases seamlessly across the enterprise to provide a better employee experience. Universal Request was enhanced and updated in the Australia release.

• Workforce Optimization for HR release notes
  The ServiceNow® Workforce Optimization for HR simplifies the daily routine of HR Agent Managers to develop high-performing teams by optimizing schedules and work assignments, respond to ad hoc changes in real time, manage time-off requests and providing the skills they need to succeed—all in one workspace. This application is currently supported for the australia release, but it will be deprecated in a future release.

Parent Topic:Employee Service Management release notes