Re-enable state flows

When service management state flows have been disabled, they cannot be re-enabled from the user interface.

About this task

State flows can, however, be re-enabled by running a script for each service management application.

Procedure

1. For each service management application, run the following script:

   var now_GR = new GlideRecord(‘sm_config’);
    gr.get(‘name’, ‘{YOUR_APP_NAME}’); //this can be looked up by navigating to 
    the sm_config list
    gr.use_sf = true;
    gr.update();

Parent Topic:Implications of disabling SM state flows