Define a recipient list for communication contact

A recipient list lets you specify a filter to fetch a list of users. Use the recipient list as the contact for a particular communication plan.

Before you begin

Role required: sn_comm_management.comm_plan_admin or admin

About this task

Sometimes, the contacts that you want to include in a plan can only be known dynamically. For example, you might want the support group associated with a particular business service in an incident to be involved in the communication plan. The support group might change depending on the business service that you select. In such a case, a recipient list provides the flexibility to add recipients dynamically.

Procedure

1. Navigate to All > Task Communications Management > Administration > Recipients Lists.

2. Click New to create a new recipient list.

3. On the form, fill in the fields.

<table id=“table_ish_5tl_2db”><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Name of the recipient list.

</td></tr><tr><td>

Type

</td><td>

Type of recipient.

</td></tr><tr><td>

State

</td><td>

[Read only] The state of the recipient list.

</td></tr><tr><td class=“sub-head” colspan=“2”>

Setup

</td></tr><tr><td>

Method

</td><td>

The method used to generate the recipient list.- Upload File: Upload an Excel file with the recipient information to create a recipient list. This list is static. - Dynamic Condition: Use scripts or conditions to receive recipient information.

</td></tr></tbody> </table>4. Click Submit.

A recipient list is defined for the contact.

What to do next

Define a communication contact for the task.

Parent Topic:Working with Task Communications Management