Configure Telecommunications Customer 360

Setup and configure the Telecommunications Customer 360 application.

• Activate Telecommunications Customer 360
  If you have an admin role, you can activate the Telecommunications Customer 360 application. The Telecommunications Customer 360 (com.sn_telecom_c360) plugin is available as a separate subscription. The application includes the demo data and installations that are related to ServiceNow® Store applications and plugins.

• Setup Telecommunications Customer 360
  Use the Telecom Customer 360 guided setup to configure the unified customer view for your organization. Complete the three setup tasks to define your cards and configure their data and settings. Verify the page layout before customer service agents use it.

• Extension points in Telecommunications Customer 360
  Use scripted extension points to configure the display of the cards on the Telecommunications Customer 360 consumer page.

• Add the Customer 360 tab to a record page
  Add the Customer 360 tab to any record page using either the page collection approach or the manual component approach, depending on your page type and required features.

• Configure the Party Relationship Center
  Configure node settings to control which fields appear on the entity node cards in the Party Relationship Center.

Parent Topic:Telecommunications Customer 360