Virtual Agent / reference
AI Connector utility
Use this utility to link generative AI to custom skills for added versatility in your Virtual Agent LLM (large language model) conversations.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,316 results for “flow designer”
Integration Hub / task
Set up the Redox Electronic Health Record Spoke
Integrate your ServiceNow instance and the Redox engine with both inbound and outbound configuration.Enable your ServiceNow instance to connect with the Redox engine by setting up a connection and credential record.Enable the Redox Electronic Health Record Spoke to send data to…
Integrate applications / task
Record an automation
Record an automation by using the recorder option in the RPA Desktop Design Studio application. The actions that you perform on the application elements can be saved as an automation flow to the automation project.
Policy and Compliance Management / task
Set up GRC Virtual Agent
Set up the Governance, Risk, and Compliance Virtual Agent to request an exception to a policy or a control objective from the Service Portal.
Integration Hub / task
Set up triggers for the Box spoke
Set up the trigger to generate the secret and callback URL on your ServiceNow instance.Set the secret and callback URL to enable Box to securely send webhooks to your ServiceNow instance.Activate the trigger definition to generate the secret and callback URL on your ServiceNow…
Source to pay operations / concept
SupplyOn integration architecture and processing
The outbound send, async status callback, and confirmation pull streams process purchase orders. The connection model defines how environments and credentials are structured.
Integration Hub / concept
Oracle NetSuite Spoke
Automate create, read, update, and delete (CRUD) record management operations in Oracle NetSuite from your ServiceNow instance by using the Oracle NetSuite spoke.
Service Catalog / task
Configure Conversational Catalog Requests
Speed up and provide a conversational and streamlined experience based on generative AI while submitting a catalog item request in Virtual Agent. Your organization can increase self-service and reduce operating costs.
Threat Intelligence Security Center / concept
Export intelligence system properties
This section describes the record limitations and its properties while exporting data.
Integration Hub / task
Get insights from the Integration Hub Usage Dashboard
Use the Integration Hub Usage Dashboard to get insights on the Integration Hub transactions. For example, you can view which protocol was the most used in the transactions in the last year.
Integration Hub / task
Create a Data Stream action
Create a reusable action to process a stream of response data within a flow.
Workflow Studio / task
Duplicate a playbook
Make a copy of an existing playbook with the same trigger, stages, activities, and experience configurations as the original. Edit the duplicated playbook to quickly create a working variation.
Intelligent experiences / task
Integrate ServiceNow voice assistant with Genesys Cloud service \(Audio Connector\)
Enable users to get support from AI voice agents by integrating a ServiceNow AI voice assistant with Genesys Cloud service using the Audio Connector integration.
Proactive Prompts / concept
Exploring Proactive Prompts
Learn how to use the Proactive Prompts application in your organization, configuring the signal for prompts, generating the prompts, and displaying them with actions on the selected channels.
Governance risk compliance / reference
Node status configuration form
Use the Node status configuration form to configure the Node status conditions and parameters for the selected node configuration table.
Workflow Studio / concept
Activity executions
Activity execution records provide runtime information about activities in a playbook, such as the activity's current state and associated record.
Financial services operations / concept
Exploring the Financial Services Operations Integration with Jack Henry jXchange
The Financial Services Operations Integration with Jack Henry jXchange application enables your agents to access the required system of record information so they can look up and verify your customer's financial and account information quickly.
Workflow Studio / reference
Wait For Condition step
Pause an action until record values match a specific set of conditions.
Approvals / task
Set up an approval engine
To manage the approvals for each of the Task tables in the system, set up an approval engine.
Product Support for Technology / concept
Integrating Proactive Service Experience Workflows with southbound external systems
In Proactive Service Experience Workflows, you can submit outbound service test run requests to various external systems by integrating the application with the external southbound systems.
Using an agent or building an integration?
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