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THE SERVICENOW DOCUMENTATION LIBRARY

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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.

51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC

2,316 results for “flow designer”

Employee Experience Foundation / reference

Guided Self-Service reference

Use the following reference information for the Guided Self-Service functionality.

Now Assist for Creator / concept

Configuring ServiceNow Otto for Creator

To get started using ServiceNow Otto for Creator, install ServiceNow Otto for Creator. Then turn on the skills, AI agents, or agentic workflows that you want to use.

Workflow Studio / task

Create conversational action skill

Create a skill for the conversational action and make the skill available for users in a conversation. You can have multiple skills for the same action.

Integration Hub / task

Set up the monday.com spoke

Integrate the ServiceNow instance and monday.com by creating a custom OAuth application in monday.com to authenticate ServiceNow requests.Create a monday OAuth2 application to authorize access to the monday.com API.Create a connection between your monday applications and your…

Now Assist in Virtual Agent / task

Configure ServiceNow Otto in Conversational Catalog Request

Speed up and provide a conversational and streamlined experience based on generative AI while submitting a catalog item request in Virtual Agent. Your organization can increase self-service and reduce operating costs.

Virtual Agent / task

Create a reusable topic block

Build a reusable component that performs a specific subflow of tasks and conversational elements in Virtual Agent conversations.

Workflow Studio / task

Create conversational subflow skill

Create a skill for the conversational subflow and make the skill available for users in a conversation. You can have multiple skills for the same subflow.

Workflow Studio / reference

Copy File

Copies a file from the source SFTP server to target SFTP server.

Customer service management / task

Save Related Parties Activity

Save related party records to the database using the output of an upstream Add related party activity. Supports insert, update, and delete operations when related table permissions are enabled.

Security Incident Response / concept

Playbook for Failed Login Manual

The Failed Login Manual playbook provides guidance and helps optimize the investigation of failed login security incidents.

Workflow Studio / reference

Customer Service Spoke

Provides actions for flow designers to use when creating Customer Service Management business processes. Requires the Customer Service Management [com.sn_customerservice] plugin.

Approvals / task

Set up an approval engine

To manage the approvals for each of the Task tables in the system, set up an approval engine.

Sourcing and Procurement Operations / concept

Sourcing and Procurement Operations integration with Celonis

Identify inefficiencies in your customer business process, understand their business impact, and gain insights into the root causes, by integrating Sourcing and Procurement Operations with Celonis.

Virtual Agent / concept

LLM topic discovery in Virtual Agent

Large language models (LLMs) enable Virtual Agent to process user statements in plain language. Conversations that use LLMs can outperform those conversations that use Natural Language Understanding (NLU), with easier setup.

Using an agent or building an integration?

The same documentation is available through the public REST API.

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