Agent Client Collector / reference
Agent Client Collector for Visibility Content default checks and policies
Agent Client Collector for Visibility Content (ACC-VC) provides various checks and policies as well as a business rule.
THE SERVICENOW DOCUMENTATION LIBRARY
Find the answer.
Get back to building.
Search the documentation here. No installation, database download, or account needed.
Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Authentication / task
\(Optional\) Enable providing an authentication context class for SAML
You can enable the instance to send an authentication context class request to the IdP containing your instance's preferred authentication request format.
Governance risk compliance / concept
Setting up the Crisis Map
Before integrating the Crisis Map with asset locations, configure settings to display active alerts.
Governance risk compliance / concept
Use cases for business continuity planning
This section describes the common use cases that are used for business continuity planning in the Business Continuity Management application. You can deploy these use cases individually or you can combine them to meet your specific needs.
Build workflows / concept
Build intelligent approvals
Intelligent approvals use AI to automate approval decisions based on policy documents you upload and configure. The system analyzes approval requests against your policies and provides automated decisions or recommendations.
Intelligent experiences / concept
Google Calendar Spoke AI agents
The following AI agents are available for Google Calendar Spoke.
Walk-Up Experience / task
Route walk-up tasks to skilled agents
Use business rules to automatically route walk-up tasks to the agents based on their skill set.
Government industry / task
Apply for a grant using the Grants Management Portal in the Grants Management
As an applicant, complete the Grants Program intake as your first step in submitting a grant proposal. You can access grants programs through Grants Management Portal.
Authentication / concept
Configure an account recovery user
Configure an account recovery user to perform account recovery activities on your instance.Configure an account recovery from the Account Recovery properties page.Configure an administrator as an account recovery user from the admin user profile.
Scripts / reference
Approval assignment scripts
This is a searchable version of the useful approval and assignment scripts.
Application development / concept
Dependencies for custom applications
Every custom application record includes a related list identifying its dependencies on other applications. Dependencies are references from your custom application to functionality provided by other applications or plugins installed on the instance.
Security Incident Response / task
Register new Security Operations applications for on-demand orchestration
In the base system, Security Operations applications are automatically registered when they are activated. Registration allows the workflows associated with the applications to be available for on-demand orchestration requests.
Governance risk compliance
governance-risk-compliance/ai-risk-management/entity-based-access-for-ai-assets.md
--- title: GRC: Entity Based Access for AI assets description: The GRC: Entity Based Access application enables you to segregate data on the AI asset records to ensure that only authorized users can access sensitive AI Risk and Compliance data while maintaining visibility into…
Configuration Compliance / concept
Qualys integration with Configuration Compliance
The Qualys Policy Compliance collects the data and automatically sends it to the Qualys application, which continuously analyzes and correlates the information.
Lifecycle Events / concept
Lifecycle Events workflows
The HR Activity Set Launcher workflow drives the entire lifecycle event process. Associated workflows drive each of the activity sets within a lifecycle event.
Project Management / concept
Costing add-on in Project Management
The Project Management costing add-on connects the Project Management application to the Cost Management application to allow for estimating and tracking the costs associated with projects.
Callback over Zoom / reference
Components installed with Zoom extension for Omnichannel Callback
Several types of components are installed with the Zoom extension for Omnichannel Callback application.
Authentication / task
Set up ADFS for SAML
Set up ADFS for SAML. This procedure uses ADFS 2.0 and shows samportal.example.com as the ADFS website. Replace this with your ADFS website address.
Event Management / reference
Convert manual services to application services using API
You can use a JavaScript API to convert existing manual services to application services. Event Management can use application services to monitor service performance and identify health issues.
Authentication / task
Set up the instance for ADFS
Configure your instance and SAML 2.0 settings to work with ADFS.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.