Integrate applications / reference
Limitations of ServiceNow Otto for RPA Hub
The limitations of the RPA bot generation skill are as follows.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,316 results for “flow designer”
Delta xanadu australia / reference
Combined Virtual Agent release notes for upgrades from Xanadu to Australia
Consolidated page of all release notes for Virtual Agent from Xanadu to Australia.
Workflow Studio / task
Add and configure an activity in a playbook
Add and configure an activity in your playbook.
Digital End-User Experience (DEX) / task
Configure a connection for DEX for Microsoft 365
Add and configure the Microsoft Teams connections to authenticate ServiceNow requests in the DEX for Microsoft 365.
Legal Matter Management / reference
Components installed with Legal Matter Management
Several types of components are installed with installation of the Legal Matter Management application, including tables, and user roles.
ReleaseOps / concept
Pipelines in ReleaseOps
A pipeline is the flow of a deployment in ReleaseOps. A pipeline's flow is defined within playbooks, which enables you to customize as needed.
Authentication / task
Configure a user registration configuration for external users
Create a user registration configuration record to bootstrap the onboarding process of external users to custom ServiceNow applications. This form guides the external users through the self-registration process.
Adoption Services / task
Create a Guided Setup
Create a Guided Setup to assist users with planning the roll-out of a product and performing the basic configurations to go live.
Integration Hub / task
Set up the GoTo spoke
Integrate the ServiceNow instance and GoTo by creating a custom OAuth client in GoTo to authenticate ServiceNow requests.Create an OAuth client for authenticating GoTo API requests.Create a connection between your GoTo applications and your ServiceNow instance.
MetricBase / reference
MetricBase roles
MetricBase is installed with these roles.Administrative role for time series-related functionality.Lets users query MetricBase plus data.Lets user modify tables in MetricBase plus.MetricBase REST accumulate role.MetricBase REST PUT role.
Security management
security-management/security-incident-response/example-activity-definition-send-email.md
--- title: Example Activity Definition: Send email description: The following is an example of Send email activity definition.
Finance Case Management / concept
Finance Operations Workspace landing page
As a Finance Specialist (sn_fin_ops.specialist), view a summary of the important items, your performance, and recent activities on your cases.
Workplace Core / task
Create an approval definition
Add an approval definition so that you can implement an approval process that is over that definition. The approval is applied on reservations that match the conditions.
Customer service management / task
Integrate Coaching with Learning with third-party learning management systems
Connect your ServiceNow instance with third-party learning sites to pull learning content into your repository.
Integrate applications / task
Build an automation with AI
Enhance the automation logic with AI text instructions, either in an empty activity or by selecting a component in an existing one by using the ServiceNow Otto for RPA Hub application.
Product Support for Technology / concept
Auto-creation of cases and updates from incidents
Cases are created from the incidents.
Operational Technology Manager / reference
Operational Technology and CSDM tables
Operational Technology manages and uses CSDM tables. Several ServiceNow products benefit from and add value to Operational Technology.
Virtual Agent / reference
LLM Text bot response control
Use this control to write a prompt description that will dynamically create an output message to the user in conversations that use large language model (LLM) topic discovery.
Telecommunications Network Inventory / concept
Lookup Next Hub function
The Lookup Next Hub function enables you to take the network interface record as input and return the details of the related physical connection record.
Integration Hub / task
Set up the Zendesk spoke
Integrate the ServiceNow instance and Zendesk by creating a custom OAuth application in Zendesk to authenticate ServiceNow requests.Create an OAuth client for authenticating Zendesk API requests.Create a connection between your Zendesk applications and your ServiceNow instance…
Using an agent or building an integration?
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