Virtual Agent / task
Installing Microsoft Teams for all Virtual Agent users
Pre-link your Virtual Agent requesters to a ServiceNow instance before they run the Conversational Integration with Microsoft Teams.
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51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
3,547 results for “script include”
MID Server / reference
MID Server resource threshold alerts
The instance displays warnings when a MID Server breaches its resource thresholds for CPU and JVM memory usage, enabling users to create email notifications or custom scripts when a breach occurs.
Predictive Intelligence / task
Model Explainability
Analyze the importance of each input field to your model's predictions using model explainability. Create a Workflow Classification model that includes a graphical analysis of feature importance by executing the provided script.
Platform administration / concept
Managing data growth in Core UI
Manage the growth and storage of data on your instance by creating data management rules in Core UI.
Time Configuration / reference
Using schedules and calendars
Specific applications within the ServiceNow AI Platform generate graphical calendar displays based on schedule pages.
Digital End-User Experience (DEX) / reference
DEX Desktop Assistant reference
Reference topics provide additional information about forms and dashboard that you use to configure and administer Desktop Assistant.
Event Management / task
Set up the MID Web Server with a .pem file
Install the .pem file into the MID unified keystore and set up the MID Web Server to enable configuring mTLS on your MID Web Server and agent.
Server API Reference / concept
GlideDBFunctionBuilder - Scoped, Global
The GlideDBFunctionBuilder API provides methods to build functions to perform SQL operations in the database.Instantiates a GlideDBFunctionBuilder object.Begins a new AND expression, which returns true only if all expressions provided to it as parameters are true.
Change Management / reference
Components installed with Change Management - Change Success Score
Several types of components are installed with activation of the Change Management - Change Success Score (com.snc.change_management.change_success_score) plugin, including tables and scheduled jobs.
Performance Analytics / reference
Data collector Performance Analytics properties
Data collector properties enable you to configure various limits for Performance Analytics data collection. The properties are configured to safeguard the data collection process. The default values are appropriate for most environments.
Customer service management / task
Configure access through the responsibility access configuration
Streamline how you create and update your responsibility definitions and access configurations by using the declarative responsibility framework in the Customer Service Management (CSM) application.
Service Level Management / task
Activate Service Level Management - SLA Timer Config API
You can activate the Service Level Management - SLA Timer Config API plugin (com.sn_slm_timer) if you have the admin role.
Cloud Configuration Governance / reference
Triggers for cloud policies
Triggers are events that set the policy engine in motion. For example, the on Catalog item request end trigger fires after a user submits a request form.
Software Asset Management / reference
Components installed with the Microsoft SCCM software usage plugin
Several types of components are installed with activation of the Microsoft SCCM software usage plugin.
Contract Management Pro / task
Copy fields from parent request to amendment request
Configure the ContractManagementExt extension point to automatically copy fields to contract request from the linked parent request and parent contract.
Security Incident Response / task
Configure and trigger additional actions in CrowdStrike Falcon Insight
The CrowdStrike Falcon Insight integration supports running additional actions like regular expression (regex). The CrowdStrike Falcon Insight integration provides 40 additional actions with the base system.
Impact
impact/healthscan-definitions-may-store.md
--- title: Healthscan definitions updates: May 2025 store description: Some HealthScan definitions are deprecated or updated between releases.
Localization Workspace / concept
Dynamic artifact detection in Localization Workspace
With Dynamic artifact detection, Localization Workspace identifies all translatable content, including your custom artifacts.
Lifecycle Events / concept
Lifecycle Events evaluation interval
There is a mechanism available to ensure timers within a workflow trigger automatically rather than wait for the evaluation interval to trigger.
Reporting / concept
Embedding reports in Jelly
You can embed reports in any Jelly-based element, such as a UI page.When embedding a report in a Jelly element, you can define a report at any time by passing parameters.
Using an agent or building an integration?
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