THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Security management / concept
Employee Service Center provides a standardised approval experience and process for Business Unit Heads, Service Owners, and IT Heads, who may not regularly log in to USEM.
Telecommunications Service Operations Management / concept
The Formula Engine processes raw KPI formulas and stores the result in the Formatted KPI Formula field when a record is inserted or updated in the MPN Formulas [sn_tsom_em_conns_kpi_definitions] table.
Identity / concept
Role masking for AI agents and agentic workflows helps administrators enhance security by limiting the roles those agents use during tool execution, and by verifying that AI agents run with least-access privileges.
Service Mapping / concept
Service Mapping discovers all service instances in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these service instances.
Intelligent experiences / task
Modify an agentic workflow in AI Agent Studio to refine its performance, align with business goals, or enable it to perform new tasks.
Common Service Data Model (CSDM) / task
Use the CSDM Product Model Assignment job to auto-generate a product model record (application model, service model, or software model) for each logical CI that is not yet associated with a product model.
Approvals / concept
Individuals who are designated approvers automatically receive approval notifications, including approval status updates.
Servicenow platform
--- title: Workflow events description: The system employs two types of events: registered platform events and workflow events.
Telecommunications Network Inventory / concept
You can configure decision tables to resolve complex tasks in the Telecommunications Network Inventory application. For example, you can create, review, or delete an entry for tasks in a decision table in Decision Builder.
Governance risk compliance / concept
Beginning with the Yokohama release, you can use the latest assessment template for conducting a Business Impact Analysis (BIA). The BIA template is now integrated with the Smart Assessment Engine, enabling you to use the Smart Assessment along with the legacy assessment.
Service Graph Connectors / task
Set up scheduled import jobs to pull in data from AppDynamics into your Configuration Management Database (CMDB).
LDAP integration / reference
The LDAP Log file lists industry standard error codes for both LDAP and Active Directory (AD).
Dispute Management / concept
ServiceNow Dispute Management enables efficient card and non-card transaction dispute resolution, enhanced compliance, and streamlined customer experiences.
AI Risk Management / task
Generate AI-assisted recommendations to quickly identify and associate relevant control objectives with an AI Assessment from the AI risk and compliance library.
Governance risk compliance / reference
Use the Create Issue form in Operational Resilience Workspace to add an issue to a business service or a scenario analysis.
Employee Experience Foundation / concept
Configure request-based chats for IT Service Management integration with Microsoft Teams and HR Service Delivery integration with Microsoft Teams applications enable the system to auto import the chat conversations between the agents and the employees.Create a chat…
Automated Test Framework (ATF) / concept
Basic tasks in the Automated Test Framework.
Government industry / task
Define cross-scope access to an application, application resource (such as an access control role, a business rule, a UI action, or a script include), or event. You can use a requested RCA to grant store apps access to protected resources in the ServiceNow AI Platform.
Search Administration / task
You can configure stop words for a specific table.
Security management / reference
Activating the Fix Intelligence for Security Exposure Management plugin (sn_vul_fix) installs the following tables, role, scripts, automation, and integration components.
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