Digital End-User Experience (DEX) / concept
Real-time proactive resolution
Use metric rules, alerts, and auto-correction scripts to detect and remediate device and application issues within minutes, before users are affected.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
3,547 results for “script include”
Authentication / concept
Explore Web service security
Enforce security using basic authentication, mutual authentication, or WS-Security.
Agent Client Collector / concept
Agent Client Collector plugins
An Agent Client Collector (ACC) plugin is a script or group of scripts that extend the Agent Client Collector's capabilities.
Customer service management / reference
Customer service email properties
Users with the system administrator role can set several properties for the Customer Service Management email communication channel.
Customer service management / task
Configuring customer service case types
Configure case types to handle different types of customer issues. A case type identifies the processes and the data needed to resolve a specific type of issue.
Workflow Activities / reference
Catalog Task workflow activity
The Catalog Task activity creates a service catalog task record.
Workflow Activities / reference
Catalog Task workflow activity
The Catalog Task activity creates a service catalog task record.
Delta yokohama australia / reference
Combined ServiceNow SDK release notes for upgrades from Yokohama to Australia
Consolidated page of all release notes for ServiceNow SDK from Yokohama to Australia.
Financial services operations / concept
Configuring Financial Services Operations
Set up your Financial Services Operations application by importing financial services data and reviewing and configuring the components installed with the application.
Workplace Reservation Management / reference
Additional details record producer - Mapping Variable types and limitations
When you create a record producer to configure additional details on a reservation form, the variables types and column type must be set differently. In case of reservations, the record producer supports only a few UI policies and client scripts.
Scripts / concept
ServiceNow Otto for Code
ServiceNow ServiceNow Otto for Code is a generative AI-powered tool that assists you by providing code suggestions. It accelerates the coding tasks and boosts productivity when scripting on the ServiceNow AI Platform.
Workforce Optimization for IT Service Management / task
Use extension points for skill prediction
Use scripted extension points to customize skill prediction for tasks.
Instance Security Hardening Settings / reference
Restrict access to GlideSystemUserSession scriptable API
The client callable GlideSystemUserSessionSandbox scriptable API exposes GlideSystemUserSession's addErrorMessageNoSanitization and addInfoMessageNoSanitization methods to the JavaScript sandbox. This allows all users to call this method via script.
API reference
api-reference/server-api-reference/c_TaskStateUtil.md
--- title: TaskStateUtil - Global description: The TaskStateUtil script include provides methods for working with task-type table state attributes.Creates a TaskStateUtil object.The name of the attribute that identifies default work state.The name of the attribute that…
Order management
order-management/transaction-manager-use-case-calculate-the-total-of-line-level-prices.md
--- title: ServiceNow Quote Experience use case: Calculate the total of line-level prices description: ServiceNow Quote Experience can include a determination rule that calculates the sum of line-level net prices so that it can be stored in a header-level field.
Delta yokohama australia / reference
Combined Access Management release notes for upgrades from Yokohama to Australia
Consolidated page of all release notes for Access Management from Yokohama to Australia.
Server API Reference / concept
PolarisUI - Scoped
The PolarisUI API provides methods for enabling Next Experience on direct UI pages.Checks if the current page can use the Next Experience UI.Returns a list of CSS class names used by the Next Experience UI.Checks if the Next Experience UI is enabled for the current user.
Telecommunications Service Operations Management / concept
Metric aggregation modes
Metric aggregation rolls up raw metrics collected from individual network resources into calculated metrics on parent or anchor configuration items (CIs). The aggregation mode determines how source resources are selected and where the aggregated result is published.
User Administration / reference
System roles
Administrators can control access to features and capabilities on a ServiceNow instance by assigning roles to users.
System Localization / reference
Message table
The Message [sys_ui_message] table contains the translations for informational messages, confirmation messages, error messages, and other types of system messages across the platform.The name of this table appears as "Messages" in the list view but technically the table name is…
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.