Approvals / task
Approve with a process guide
Process guides work similarly to approval rules in that their execution is controlled via a condition.
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51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,316 results for “flow designer”
Integration Hub / task
Set up triggers for the Aha! spoke
Set up triggers for the Aha! spoke for the required events. The endpoint enables webhooks to connect with your ServiceNow instance.Configure endpoint for webhooks in the Aha!
Discovery / concept
Exploring Discovery
Discovery finds computers, servers, printers, a variety of IP-enabled devices, and the applications that run on them. It can then update the configuration items (CIs) in your Configuration Management Database (CMDB) with the data it collects.
Integrate applications / task
Create an automation with AI
Create an automation from text instructions and preview options by using the ServiceNow Otto for RPA Hub application.
Delta yokohama australia / reference
Combined Change Management release notes for upgrades from Yokohama to Australia
Consolidated page of all release notes for Change Management from Yokohama to Australia.
HR Service Delivery / task
Configure HCM AI agents for HR Service Delivery Advanced Integration with Oracle HCM
Configure HCM AI agents to enable your employees to place requests to the Oracle system using the HR Service Delivery AI agent collection.
Cloud Account Management / task
Automate General Approval policy process
Automate the general approval or rejection of requests based on predefined conditions. Requests are automatically approved when the criteria are met. Otherwise, the system waits for manual approval. You can modify the default policy to include additional conditions as needed.
Integration Hub / task
Test JDBC step
Test the JDBC step before testing or publishing an action that contains the JDBC step.
Application development / concept
Agentic development app refinement in the ServiceNow IDE
The ServiceNow IDE provides a VS Code, file-based editing experience with syntax highlighting, code completion, and real-time installing to your instance. Use this approach to harden generated, scaffolded apps into production-grade solutions.
Application Vulnerability Response / concept
Exception Management in Application Vulnerability Response
When your organization can't comply with a published vulnerability management or security policy, standard, or guideline, you can request an exception.
Delta washingtondc australia / reference
Combined Change Management release notes for upgrades from Washington DC to Australia
Consolidated page of all release notes for Change Management from Washington DC to Australia.
Accelerator and Initiative List / reference
Multi-instance Topologies
This Accelerator provides education on drivers and topology alternatives to support multiple production instance implementations delivered within the context of a single-customer production implementation.
Retail industry / concept
Retail store plans tracking
Store plan Tracking gives headquarters and regional operations managers real-time visibility into published store plan progress, from overall completion summaries down to individual store tasks, so teams can identify and address delays before they become failures.
Dispute Management / concept
About dispute intake
The dispute intake process is designed to capture the relevant information required for capturing dispute details. This can be through the customer or consumer service portal, agent workspace, or via Disputes intake via Virtual Agent.
Acct lifecycle events / task
Create a success play
Use this option to create a success play to create automated actions.
Cloud Account Management / task
Automate Budget Approval policy process
Automate finance approvals for Cloud Account Management requests based on predefined conditions. Approve requests automatically when criteria are met. Otherwise, wait for manual approval. Modify the default policy to include additional conditions as necessary.
Workflow Studio / reference
SSH step
The SSH step executes SSH commands on an external nix system through a ServiceNow MID Server. The step also stores scripts and commands for the nix systems.
Integration Hub / concept
Adobe Sign Spoke
Automate the process of sending a legal document to an individual or list of recipients for digital signature using Adobe Sign.
Hardware Asset Management / task
Request a Hardware Asset Refresh
Use the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.Replace aged hardware assets by sourcing new hardware assets.
Security Incident Response / task
Security Incident Reconnaissance workflow template
Reconnaissance is usually a preliminary step toward a further attack seeking to exploit a device or system. The Security Incident - Reconnaissance - Template allows you to perform a series of tasks designed to handle reconnaissance on your network.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.