THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Virtual Agent / concept
When creating a topic or topic block, you can specify the chat channels in which the topic or topic block will run. During conversation design, Virtual Agent Designer provides built-in guardrails to help you tailor your conversations to those channels.
Smart Assessment Engine / reference
Use the Trigger Smart Assessment flow action in Workflow Studio to generate and assign assessments from a published Smart Assessment Engine template.
Cloud Configuration Governance / task
Create a post-provisioning operation using subflows on a template-based catalog item.
Project Management / reference
Understand the flows designed for the PPM Collaboration application so that you can edit the configurations as required.
Cloud Configuration Governance / task
Create a subflow with the required input parameters that notifies Cloud Provisioning and Governance whether the flow completes successfully or not.
Workflow Studio / task
Before activating a flow so other users can access it, test to make certain it works the way you expect.
Platform administration / task
Select Flow Action from the Notification Action wizard to create a flow notification action.
Integration Hub / task
Integrate the ServiceNow instance and SAP Fieldglass account using API keys to authenticate ServiceNow requests.
Workplace Case Management / task
Create a facilities management provider to connect Workplace Cases and Tasks in ServiceNow with an external facilities management (FM) system using the IFM Framework.
Employee Experience Foundation / task
Create a visual playbook flow of activities so that employees can find information in a more intuitive and visual way.
Security Incident Response / concept
Duplicate security incidents are categorized as child security incidents and are rolled up to the parent security incidents.
Financial services operations / task
Configure the Financial Services Operations Integration with Socure application to verify a customer's identity and improve the customer's risk determination.
Virtual Agent / concept
Automated testing for your Virtual Agent topic flows uses the ServiceNow Automated Test Framework product through Assistant Designer. You can create and run automated tests through the Automated Test Framework to confirm that your topic flow works after making a change.
Sourcing and Procurement Operations / task
Export a file from a local source, a remote network server, or another instance by providing a path and authentication information.
Governance risk compliance / concept
Digital Resilience Incident administrators can configure conditions in Workflow Studio to auto-trigger incident reporting in Digital resilience incident reporting.
Workflow Studio / concept
Workflow Studio is the default ServiceNow AI Platform process automation builder used to create subflows. Workflow Studio replaces the Workflow Editor.
DevOps Change Velocity / concept
Customize or recreate the DevOps Change Request Manual Approval, DevOps Change Request Minimal Automation Approval, and DevOps Change Request Advanced Automation Approval flows based on your requirements using a flow or a script.
Telecommunications Network Inventory / task
Create a subflow in the Workflow Studio. You can use this subflow to configure an activity in the playbook for the Design and Assign function.
Workflow Studio / task
Configure your Service Level Agreement (SLA) definition to run a flow as the action plan.
Workflow Studio / task
Use content filtering rules to specify the role a user must have to access content.
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