THE SERVICENOW DOCUMENTATION LIBRARY
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
Predictive Intelligence / concept
Learn about ServiceNow applications and features that leverage Predictive Intelligence. Solutions that you can adapt are available for various business units and industries.
Intelligent experiences / reference
This AI agent helps customers and human agents with RMA case creation and processing for product returns, repairs, and replacements.
Application development / concept
Build Agent enables developers to create, edit, and deploy full-stack ServiceNow applications to update sets that encompass both user interface and back-end components.
Delta xanadu australia / reference
Consolidated page of all release notes for Change Management from Xanadu to Australia.
Finance Case Management / concept
Any finance request made through chat is logged in an auto-generated interaction record. Specialists can choose to create a case from the interaction record, create a request, and associate an interaction record with an existing finance case record.
Virtual Agent / reference
Use the Languages tab to view the topic's translation status for languages that have been activated in Virtual Agent. If NLU is enabled on your instance, you can also view model mappings for each language.
Servicenow platform / task
Connect ServiceNow Voice of your ServiceNow instance with the Amazon Connect instance to provide a seamless inbound and outbound voice call experience for your callers and agents.
Integration Hub / concept
Provide the baseline actions to interact with Microsoft Dynamic Entities through introspection.
Now Assist for HRSD / concept
Resolve critical HR requests efficiently with the Resolve critical HR case agentic workflow. This workflow generates a tailored fulfillment plan for an HR case using fulfillment instructions, KB articles, or resolution notes of similar past cases.
Integrate applications / reference
The actions are the activities that you can perform on an application element such as a text box, button, hyperlinks, and so on. By using these actions, you can build an automation flow in the RPA Desktop Design Studio recorder.
Common Service Data Model (CSDM) / concept
The CSDM is the data model that admins should follow when they set up ServiceNow products and applications. The standards for defining configuration items (CIs) and relationships between CIs in the CMDB help to promote that your data resides in the appropriate CMDB tables.
Security Incident Response / task
The Security Incident - Rogue Server or Service - Template allows you to perform a series of tasks designed to handle activity from rogue servers or services affecting your network.
Virtual Agent / reference
Use the Script Action utility in a Virtual Agent topic to run a script.
Integration Hub / task
Integrate the ServiceNow instance and Trello by creating an API key in Trello to authenticate ServiceNow requests.Generate a Trello API key and token to get access to the Trello portal.Set up your ServiceNow instance to add the Trello API key and API token.
Regulatory Change Management Service Portal / concept
The Regulatory Change Management application provides a framework that your organization can use to integrate with third-party regulatory intelligence providers to keep up with the regulatory changes and external regulations.
Delta yokohama australia / reference
Consolidated page of all release notes for Playbook from Yokohama to Australia.
Security Incident Response / reference
Review the following information before you start working with Major Security Incident Management.
Servicenow platform / concept
Give your customers tailored catalogs for products, and create portals for service requests, using the ServiceNow Service Catalog app.
Integration Hub / concept
This quick start guide gives you an overview of how to set up and use each of the six Stream Connect producers and consumers to exchange data between your ServiceNow instance and a Kafka environment.Secure your Kafka topics by generating a ServiceNow instance-signed…
Server API Reference / concept
Script include that must be extended for Sales Customer Relationship Management Request Tracker to track the requests.
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