Accounts Payable Operations / concept
Accounts Payable Operations glossary
Learn about the terms and concepts used in Accounts Payable Operations (APO).
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Workplace Central / concept
Workplace Central reference
Learn more about the components and forms of the Workplace Central application.
Dispute Management / task
Provide final credit to customer
Issue immediate final credit to the card holder.
Team Development / concept
Versions
Version records track changes to a customized record over time so that administrators can compare or revert to specific versions later.
Service Level Management / task
Activate Service Level Management
You can activate the Service Level Management plugin (com.snc.sla) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
Mobile / task
Display mobile screen performance data
Display performance-related data, like SQL counts, business rules, and REST API responses in a debug drawer at the bottom of the screen. This data enables administrators to measure the performance of each mobile screen and to identify any performance issues.
Customer Self-service and Omnichannel Engagement / concept
Domain separation and the CSM Walk-up Experience application
This section is an overview of domain separation as it pertains to the CSM Walk-up Experience application and how it relates to Service Portal pages, interaction queues, and configurations.
Security management / concept
Threat Intelligence Orchestration workflows and activities
The base system includes workflows and workflow activities you can use to automate actions on your instance.The Threat Intelligence - Run IoC Lookup workflow checks whether there is an unexpired observable and if so, the lookup is set to Complete and updated with the data from…
Regulatory Change Management Service Portal / concept
Using Regulatory Change Management
You can use the classic environment to perform all Regulatory Change Management application activities.
Common Service Data Model (CSDM) / reference
Life cycle mapping form
Use the Life Cycle Mapping module to specify how existing legacy status values should be converted to CSDM life-cycle value pairs (life cycle stage and life cycle stage status). You map both asset and CI legacy status values to life-cycle value pairs.
AI Control Tower / concept
Multi-Instance Setup
The Multi-Instance Setup enables a prod (manager) instance to manage multiple sub-prod (managed) instances and facilitate communication for AI Control Tower.
Financial Services Deposit Operations / concept
Failed standing order workflow
Learn how bank agents, using the failed standing order workflow, proactively contact a customer for a failed standing order for their deposit account and decide on an action plan. The workflow applies to both business and personal deposit accounts.
Web Services / concept
Outbound SOAP web service
The SOAP Message module can be used to develop, prototype, and save outbound SOAP messages that can be reused in business rules and scripts.
Customer service management / task
Associate activity groups and activity types to activity contexts
Add the activity groups and activity types that you created to an activity context, depending on who you want to display the information for.
Delta xanadu australia / reference
Combined Product Catalog Management and Pricing Management release notes for upgrades from Xanadu to Australia
Consolidated page of all release notes for Product Catalog Management and Pricing Management from Xanadu to Australia.
Software Asset Management / reference
Tables installed with the SAP publisher pack
Tables are installed with the Software Asset Management Professional for SAP plugin. The tables store data pulled from the SAP systems.
Release notes / reference
New features and products in Australia
Cumulative release notes summary on new Australia features and products.
Security management / concept
Early Warning for Security Exposure Management
Early Warning for Security Exposure Management, powered by Armis, enriches the Central Vulnerability Database (CVDB) in Unified Security Exposure Management (USEM) with vulnerability intelligence of imminent exploit.
Regulatory Change Management Service Portal / reference
Create New Issue form in Regulatory Change Management
Use the Create New Issue form in Compliance Workspace to create an issue or add an existing issue to a regulatory task in Regulatory Change Management (RCM).
Table Administration and Data Management / task
Submit a time sheet
Once the time sheet is updated with time worked, you can submit the time sheet for the week to submit all the time cards for the week together.
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