Platform administration / reference
Read/write role for email client templates \[email\_client\_template\_write\]
Reads and writes email client templates.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
3,547 results for “script include”
Supplier Lifecycle Operations / task
Create custom user criteria for primary managers
You can create custom user criteria for primary relationship managers for configuring the assessment reassignment criteria.
DevOps (Family) / task
Export a snapshot
Export a snapshot to generate config data for the pipeline to use.
Virtual Agent / concept
Migrating NLU/keyword Virtual Agent topics to LLM topics
The topic migration workflow enables you to migrate your existing Natural Language Understanding (NLU)/keyword topics into new large language model (LLM) topics.
Customer service management / concept
Setting up Scheduling in Workforce Optimization for Customer Service
Manage events using the team calendar. Create different types of event categories. Use scripted extension points to customize event types.Add an event category. Create or update field configurations for events.
Generative AI Controller / task
Configure a generic large language model \(LLM\) connector
Connect an external LLM to the ServiceNow AI Platform by using a generic LLM connector. With a connector, you can write your own prompts to send to the LLM and create your own generative AI capabilities.
Virtual Agent / task
Embed the Virtual Agent chat widget in an external web page \(legacy method for standard chat\)
Load the Virtual Agent chat widget interface in an external web page by using an inline frame element (iframe). You can also optionally enable the single sign-on (SSO) authentication process to run automatically for guest users who are using the chat widget and are not logged in.
Server API Reference / concept
APCHandler - Global
The APCHandler script include provides methods to handle SNMP classification and identification for uninterruptible power supplies, environmental monitors, and power distribution units made by APC.Classifies and identifies APC devices.
Security management / concept
Security Exposure Management Workspace Health dashboard
The Vulnerability Response Health dashboard is a tool designed to empower organizations with comprehensive insights into the implementation and usage of their Security Exposure Management applications.
Platform user interface / reference
Declarative actions glossary
Refer to this glossary for definitions to terminology associated with declarative actions.
Vulnerability Response / reference
Data transformation for the Tenable Vulnerability Integration
After you identify the data to import, it’s retrieved from the Tenable product and processed through a set of data sources and transforms in your instance.
Application development / concept
Agentic development app refinement in the ServiceNow IDE
The ServiceNow IDE provides a VS Code, file-based editing experience with syntax highlighting, code completion, and real-time installing to your instance. Use this approach to harden generated, scaffolded apps into production-grade solutions.
Service Catalog / concept
Service Catalog items
The overall catalog is made up of a collection of discrete catalog items.
Delta yokohama australia / reference
Combined Now Assist in Contract Management release notes for upgrades from Yokohama to Australia
Consolidated page of all release notes for Now Assist in Contract Management from Yokohama to Australia.
Server API Reference / concept
action - Scoped, Global
The action API provides methods to handle data for URLs in a UI action script.Gets a GlideURI object to determine the user view.Gets the URL of the return page in view after a UI action is complete.Gets the value of a URL parameter.Opens a page with a GlideRecord in the user…
Service Portal / task
Create a user criteria record for Service Portal
Create a user criteria record to apply to items in Service Portal and control user access to pages, widgets, widget instances, and search sources.
Agent Client Collector / task
Create Azure policies for metric collection
Create your own policies to enable Azure to collect the metrics for the resources that have policies that don’t come with the base system. The Azure Metrics Collector check brings the metrics to the agent through the Azure Metrics Batch API.
Change Management / task
Refresh impacted services and CIs for Change
The Impacted services and CIs related list refreshes its records and also the records listed in the Service Offerings and Business Applications related lists based on the affected CIs. You can identify the impacted services and CIs and take necessary action.
Event Management / concept
Event Management Integrations
An event is a notification from one or more monitoring tools that indicate something of interest has occurred, such as a log message, warning, or error.Event Management receives external events via an integration or scripts.
Authentication / task
Clone an instance with a SAML integration
Clone an instance with a SAML integration. Before you clone an instance that uses SAML 2.0, preserve the SAML SSO-related settings on the target instance or you might make the target instance inaccessible.
Using an agent or building an integration?
The same documentation is available through the public REST API.
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