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THE SERVICENOW DOCUMENTATION LIBRARY

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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.

51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC

2,361 results for “business rules”

Connections and Credentials / concept

External credential storage

An instance can store credentials used by Discovery, Orchestration, and Service Mapping in an external credential repository rather than directly in a ServiceNow credentials record.

Application development / concept

Version control

Version control is how you track, manage, and protect every change made to your application across its entire development lifecycle on the ServiceNow AI Platform.

Telecommunications Network Inventory / concept

Design and assign

With the design and assign function, you can build a digital representation of your network inventories and your network service in the Telecommunications Network Inventory application.

Scripts / concept

Client-side scripting design and processing

Well-designed client scripts can reduce the amount of time it takes users to complete a form.If you create UI policies or client scripts for fields on a form, you must use another method to ensure that data in those fields is similarly controlled in a list.Use client data as…

Intelligent experiences / concept

General guidelines for deploying an autonomous workforce

AI specialists, like other agentic AI, benefit from strategic planning for testing, deploying, and monitoring performance. Learn guiding principles to help your AI specialists achieve their highest chances of success.

Legacy Workflow / concept

Workflow concepts

You can do many things using the Workflow Editor.

Platform security / task

Review overridden records

You can view information about specific overridden records and mark them reviewed.

Legacy Workflow / concept

Workflow concepts

You can do many things using the Workflow Editor.

Reporting / concept

Domain separation and Reporting

Domain separation is supported in reporting and relates to report creation and administration. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains.

Third-party Risk Management / reference

Create New Third-party engagement form

Use the create new third-party engagement form to capture all the information that you need to create a third-party engagement record in Digital resilience third-party registers using Third-party Risk Management.

Product Support for Technology / concept

Domain separation and Proactive Triggers

Domain separation is supported for Proactive Triggers. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Application development / concept

Agentic workflows, agents, and skills

Build Agent can generate agentic workflows, agents, and skills scoped to your custom app. Turn business requirements into configured AI artifacts without building from scratch.

Sourcing and Procurement Operations / concept

Configuring work prioritization

Configure decision table rules to automatically assign priority to purchase requisitions, sourcing requests, and procurement cases based on your organization's criteria.

Advanced Work Assignment / concept

Exploring Advanced Work Assignment

Use Advanced Work Assignment (AWA) to automatically assign work items to your agents, based on their availability, capacity, and optionally, skills. AWA pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define.

Integrate applications / concept

RPA Hub

ServiceNow Robotic Process Automation Hub (RPA Hub) is a powerful platform for orchestrating and managing your robotic workforce to execute various business processes efficiently.

Accounts Payable Operations / concept

Email parser agent for APO

The Email parser AI agent processes incoming emails from suppliers and invoice owners. This agent identifies and classifies actionable requests, and routes them to the appropriate workflows to create invoice cases.

Using an agent or building an integration?

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