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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.

51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC

2,361 results for “business rules”

Application development / concept

Design-time access to application tables

As the application developer, you can grant or deny other applications the permission to create configuration records, also known as application files, that extend the functionality of an application.

Platform administration / concept

Record numbering

In the base system, several tables are numbered, including Incident, Problem, Change Request, and Knowledge. You can also use these numbers anywhere that script is present, for example to generate watermarks for emails. Records in tables can be numbered automatically.

Intelligent experiences / concept

Multi-instance

The Multi-instance Framework enables a prod (manager) instance to manage multiple sub-prod (managed) instances and facilitate communication for AI Control Tower.

Release notes / topic

Operational Resilience release notes

The ServiceNow Operational Resilience application helps organizations maintain business services during adverse events, such as pandemics, severe weather, or cyber attacks.

Contract Management Pro / concept

Contract, amendment and renewal requests

Contract Management Pro supports initiation of Own paper and Third-Party paper based new contract, amendment and renewal requests.

GRC Common Functions / concept

Exploring the entities

Entities are one of the most fundamental and crucial elements for using Governance, Risk, and Compliance. Entities can be people, processes, departments, applications, or objects that are examined for risks.

Third-party Risk Management / reference

IRQ process management

The first internal step after an engagement request is approved is to start the IRQ process to scope the risk by determining the third party's risk score.

Adoption Services / concept

Exploring new experiences

Onboarding modals introduce you to new ServiceNow experiences through wizard-like interfaces in Next Experience. Learn about capabilities, benefits, and implementation approaches for effective user onboarding.

Privacy Workspace / task

Create or update a processing activity

Manually create a processing activity or update a processing activity that is automatically created out of a privacy screening assessment. You can also update a processing activity that is created from an entity record.

Cloud Configuration Governance / task

Use owner and assignment groups

You must set up and use the user groups in Cloud Provisioning and Governance as a part of the day-2 task.

Service Catalog / concept

Service Catalog variable editors

Variable editor displays variable values in fulfiller forms. A requester, while requesting the item, specifies these variable values in the catalog item questions.

Customer service management / task

Activate customer data models for B2B2C

Activate the customer data models for the B2B2C plugin (com.sn_csm_b2b_consumers) if you have the admin role. If they aren't already installed, the application includes demo data and installs related ServiceNow Store applications and plugins.

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