Lifecycle Events / task
Support multiple jobs in a lifecycle event
Use the Jobs table to create lifecycle event cases where you can specify which job the case pertains to.
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51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Intelligent experiences / reference
Components installed with AI Control Tower
Several types of components are installed with activation of AI Control Tower, including plugins, user roles, and tables.
AI Risk Management / concept
Exploring AI Risk and Compliance
Learn how you can use the AI Risk and Compliance application to manage your artificial intelligence (AI) capabilities ethically, mitigate AI risks, and ensure compliance.
Service Operations Workspace / concept
Major Incident Management process in Service Operations Workspace
A major incident has a high impact and urgency that affects a large number of users and deprives the business of one or more crucial services.
Walk-Up Experience / concept
Domain separation and the Walk-up Experience application
This is an overview of domain separation as it pertains to the Walk-up Experience application and how it relates to Service Portal pages, interaction queues, and configurations.
Creator Studio / reference
Customized app collaboration permissions in Creator Studio
When you customize collaboration permissions, you can choose more granular actions and parts of the app that users can work with in Creator Studio.
App Engine Studio / concept
App Engine Studio and Build Agent feature comparison
App Engine Studio (AES) and Build Agent differ across interface, artifact scope, scripting access, application scope, and governance. Use this feature comparison to understand what changes when you migrate to Build Agent.
Instance Data Replication (IDR) / concept
Exploring Instance Data Replication
Instance Data Replication (IDR) replicates data updates on one instance, called the producer instance, to one or more other instances, called the consumer instances.
Order management / concept
Configuring Order Management
Learn how to configure the features and components that you need for customer and service order processing, depending on whether you are a provider or an enterprise customer.
Platform security / reference
Domain separation hierarchies
Create a hierarchy when defining a domain architecture to track your processes and workflows.
Healthcare life sciences / task
Install Patient Support Services
You can install the Patient Support Services application (sn_patientservice) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.
Platform security / concept
Domain separation and the Customer Service Management \(CSM\) plugin
For the best outcome, be aware of how the properties in the CSM plugin work. When the plugin is enabled, you can see the status of your records in your domains.
Source to pay operations / reference
SupplyOn async callback request schema and branches
The request schema of the async status callback, the correlation contract, the processing branches, and sample payloads.
Government industry / task
Create an information request with Public Sector Digital Services
Create a case requesting public records from federal or state public agencies from the Government Service Portal in Public Sector Digital Services.
App Engine Studio / reference
Supported features and metadata in custom templates
Custom templates in App Engine Studio (AES) support most features and metadata, including, but not limited to tables, forms, roles, ACLs, record producers, simple workspaces, flows, and actions.
Healthcare life sciences / task
Install Pre-Visit Management
You can install the Pre-Visit Management application (sn_previsit) if you have the admin role.If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:The application includes demo data and…
Authentication / task
Use Multi-Provider SSO to set up an SSO approval for an OIDC authentication
An SSO approval with e-signature requires configuration on the SAML IdP and the ServiceNow instance.
Application development / concept
Validate app functionality
As the application is built, validate that it works as expected.
Dispute Management / task
Provide immediate final credit
Issue immediate final credit to the Visa card holder.
Roles by product / reference
Service Catalog roles
These roles are available for the application
Using an agent or building an integration?
The same documentation is available through the public REST API.
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