Platform administration / task
Configure reference qualifiers
System administrators can configure reference qualifiers that enable filtering of the associated reference field.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Server API Reference / concept
Workflow - Global
The Workflow script include provides methods that interface with the Workflow engine.Sends the specified event (message) into the workflow context to pass along to the executing activities.Cancels all running workflows on this record by broadcasting the cancel event to…
Password Reset / concept
Domain separation and the Password Reset application
Domain separation is supported in the Password Reset application. A password reset process that you define in any domain is isolated from a process that you create in any other domain.
Healthcare life sciences / reference
Components installed with Care Team Operations for Environmental Services
Several types of components such as tables, user roles, and business rules are installed when you activate the Care Team Operations for Environmental Services plugin.
Upgrade Management / task
Process the skipped records list
Process the skipped records list to resolve the differences between the upgraded and customized versions of a record. If you have customized or altered a record affected by this upgrade, such as a business rule or script, the upgrade generates a skip log record.
GRC Common Functions / concept
Issues in the Workspace
You can track all your issues or one specific issue from the Workspace. Issues are listed under the Issues module in the list view of the Workspace.
Field Service Scheduling / concept
Setting up a Field Service scheduling method
In Field Service Management, a scheduling method is the process used to assign tasks to field technicians. As an administrator, you can choose the scheduling method that best meets your organization's needs.
Customer service management / task
Create a case or account escalation template
Create a template for each type of case or account escalation.
Service Observability / task
Create and manage MetricBase data mappings
Map your services to metrics from MetricBase, and view them in charts for the service.
Application development / concept
Build your first application
Build, configure, and deploy custom apps from a single development environment, ServiceNow Studio. ServiceNow Studio gives admins and developers integrated tools to create app files, edit scoped and global app metadata, and package changes for deployment.
Platform security / concept
Domain Migration Tool
Use the Domain Migration Tool to move a customer from a domain-separated environment to their own dedicated instance.Move a customer from a domain-separated environment into their own dedicated instance environment.
Audit Management / concept
Domain separation and Audit Management
If any conkeyrefs are broken, re-add them from the doc/source/reuse/domain-separation/domain-separation-overview.dita file.In the short description, edit the first sentence to state whether domain separation is supported or not and add the application name.
Order management / concept
Advanced Approval Management AI
The ServiceNow Advanced Approval Management AI application brings quote approval capabilities to Model Context Protocol (MCP)-compatible clients.
Server API Reference / concept
GlideAggregate - Global
The GlideAggregate API enables creating database aggregation queries.Adds an aggregate to a database query.Adds trending by a business calendar to the aggregate query.
Application development / reference
Agentic development on the ServiceNow AI Platform
Agentic development, or vibe coding, is an AI-driven approach to application development.
Customer service management / concept
Customer service case types
A case type defines the processes and data for resolving a specific type of customer issue. Use case types to create and configure the customer service case types your organization needs.
Governance risk compliance
governance-risk-compliance/grc-risk-management-workspace/r_RolesInstallWRisk.md
--- title: Roles installed with Risk Management description: Roles are added with activation of GRC: Risk Management.
Event Management / task
Manually create an application service in Event Management
You can manually create an application services. Event Management can use application services to monitor service performance and identify health issues.
Retail industry / concept
Retail case overview
The Retail case table stores information about your retail case types and provides the base for retail case creation. This table extends the Customer Service Management case table. All fields utilized through Customer Service Management case remain intact.
Regulatory Change Management Service Portal / concept
AI-generated recommendations for a regulatory alert skill
The recommendations framework is designed to deliver actionable, AI-driven insights directly within the user interface. It provides rich contextual information about recommendations, empowering users to make well-informed decisions and take follow-up actions seamlessly.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.