Service Reliability Management / task
Create an SRM on-call schedule
Set up an on-call schedule to make sure that someone is available to respond to incidents and critical alerts.
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2,361 results for “business rules”
Product Support for Technology / concept
About escalating incidents
An escalation can be triggered when an incident is created with the appropriate category and sub category and the Escalate UI option is triggered within the Service Operations Workspace.
Live Feed / concept
Live Feed Core UI
Live Feed is a social IT application that provides a place to post and share content in a ServiceNow instance.
Operational Technology Vulnerability Response / task
Install Operational Technology Vulnerability Response
Install the Operational Technology Vulnerability Response application if you have the admin role. This application includes demo data and installs the related store applications and plugins if they are not already installed.
Supplier Lifecycle Operations / concept
Setting up Advanced Work Assignment for Supplier Lifecycle Operations
Plan and configure your implementation of Advanced Work Assignment for Supplier Lifecycle Operations.
Vulnerability Response / concept
Set up Microsoft Threat and Vulnerability Management Vulnerability integrations for Security Exposure Management
Prepare for the integration installation and configuration by performing setup tasks.
Project Management / task
Add a custom column to the planning console
Define the columns that you want to make available in the project planning console, portfolio workbench, program workbench, and the release management Gantt chart.
Change Management / task
Create a change request
Create a change request to implement a controlled process for modifying approved and supported configuration items (CIs).
Customer service management / concept
Work scheduler in Workforce Optimization for Customer Service
Manage the work of all your teams from a central location. You can get visibility into your entire teams’ workload. From your team's calendar, you can assess the task complexity level and work capacity, and assign or reassign work.
Governance risk compliance / concept
General administration setup for BCM
If you are the BCM administrator, you can set up the Business Continuity Management application by performing certain administrative tasks.
Cost Management / task
Manage a task rate card
Task rate cards are rate cards associated with records in a task table.
Impact / reference
Roles installed with Impact
Impact offers many roles to assign to fit your business needs. When you log in to Impact, you’ll see a personalized view of your objectives, metrics, and recommendations tied directly to your role.
Security management / concept
Using Unified Security Exposure Management
Unified Security Exposure Management provides a comprehensive platform for managing vulnerabilities and ensuring compliance across your organization.
Authentication / task
Configure a Facebook-based Single Sign-On \(SSO\)
Configure a Facebook-based SSO to your ServiceNow instance.
Server API Reference / concept
CatalogSearchAPI - Scoped, Global
CatalogSearchAPI is a script include used to search and retrieve product catalog data from all application scopes.Creates an instance of the CatalogSearchAPI class.Searches the product catalog and returns matching catalog items with optional pricing information.
SaaS License Management / concept
Integrating with Dropbox
Integrating your Software Asset Management application with the Dropbox service enables you to track your software subscriptions and to reclaim unused licenses.Create an application on the DBX Platform for Developers.Create an integration profile to track software subscriptions…
Governance risk compliance
governance-risk-compliance/grc-compliance-management-workspace/configure-grc-compliance-ws.md
--- title: Configuring GRC Compliance Workspace description: Configuring the Compliance Workspace requires setting up certain pre-requisite steps.
Release notes / topic
Unified Security Exposure Management \(USEM\) release notes
The ServiceNow Unified Security Exposure Management (USEM) application enhances exposure management with role-based views, enabling faster decision-making, efficient task handling, and streamlined approvals.
Project Management / concept
Change requests and project tasks
Large-scale changes approved by your change approval board (CAB) require new or existing projects to be implemented.
Workplace Reservation Management / reference
Components installed with Workplace Reservation Management
Several types of components are installed with activation of the Workplace Reservation Management application, including tables, user roles, and business rules.
Using an agent or building an integration?
The same documentation is available through the public REST API.
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