Manufacturing / task
Set up outbound DMS integration
Send claims, approvals, and status updates from the OEM instance to the connected Dealer Management System (DMS).
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Automation Center / task
Create an insight trigger
Create an active insight trigger so that you can run the related insight rule.
Developer Guides / concept
Configure trouble ticket notifications using the Producer Event Notification Framework
The base implementation of trouble ticket notification includes a set of trouble ticket events to demonstrate the capabilities of the system.
Security Incident Response / task
Disable automated alarm closure for LogRhythm
Disable the automated alarm closure capability if you no longer want to view the security incident closure information on the LogRhythm Web Console. Once deactivated, the ServiceNow AI Platform no longer closes alarms within the LogRhythm Web Console. This process is optional.
Vulnerability Response / concept
Severity mapping for Vulnerability Response
Vulnerability Response ships with National Vulnerability Database (NVD) to normalized ServiceNow severity mapping. ServiceNow third-party integrations provide severity mappings upon installation. These maps can be adjusted by changing the fields in existing maps.
API reference
api-reference/server-api-reference/c_TaskStateUtil.md
--- title: TaskStateUtil - Global description: The TaskStateUtil script include provides methods for working with task-type table state attributes.Creates a TaskStateUtil object.The name of the attribute that identifies default work state.The name of the attribute that…
Third-party Risk Management / reference
Approval process management
You can view the list of users who can approve or reject a DD request and also view the details of their approval actions. In addition, you can view the approval levels for a request.
Core business suite / concept
CBS requester role enhancements
Assigning the CBS requester role has been simplified with two approaches — automated assignment for all employees and manual setup by an administrator — giving organizations more flexibility across business units.
Event Management / reference
Event Management configuration preferences
Preferred settings of properties and general configuration.
Configuration Management Database (CMDB) / task
Turn off workflows of related tables during remediation
Configure de-duplication remediation processes for related tables, to turn off the execution of business rules, workflows, and any other automatic processes that might be turning off the update of referenced duplicate CIs to the main CI.
Notify / reference
Components installed with Twilio Direct driver
Several types of components are installed with the Twilio Direct driver for integration with Notify.
Field service management / reference
Field Service Agent Efficiency components
Several types of components are installed with the Field Service Agent Efficiency feature, including tables, roles, script includes, and business rules.
Virtual Agent / task
Transfer Apple Messages for Business chat conversations to live agents
Configure the Advanced Work Assignment application to transfer a Apple Messages for Business chat conversation initiated by a requester to a live agent.
Time Configuration / concept
Resolve time
The Resolve time field is available on the Incident [incident] and Request [sc_request] tables. This field allows for easy reporting on how long it takes for requests to be closed, and is stored as an integer number of seconds.
It service management / concept
Predictive Intelligence for Incident Management
Use your instance records to build specific solutions for Incident Management.
Connections and Credentials / concept
Credential aliases for Orchestration activities
Credential alias gives an administrator more control over the credentials used in Orchestration activities.
Work Order Management / task
Set up work configurations
Use the Field Service Management application to handle different types of field service work. A work configuration identifies the configurations and the data required for specific field service work.
Discovery / concept
Firewall rule requests
Use Service Catalog to request new firewall policies and rules.Request one or more firewall rules using Service Catalog to manage various IP addresses and enhance network security and accommodate evolving business requirements.Approval of firewall requests gives you controlled…
User Administration / concept
Delegating roles
Administrators can grant users the ability to assign roles within groups. However, these users can only assign roles that they already have.
Cost Management / concept
Use business services with expenses
Manage the relationships between business services and their expenses with allocation units and cost centers.
Using an agent or building an integration?
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