Now intelligence / concept
Shipping manual segments via plugins
Business unit application developers can ship manual segments with their applications to provide domain-specific saved searches that work from the moment the app is installed.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Financial Services Customer Lifecycle Operations / concept
Update KYC workflow
Learn how bank agents, using the Update KYC workflow, proactively contact a customer to update the KYC. The workflow applies to both business and personal CLO service requests.
Platform administration / reference
Baseline email notifications
The baseline system provides several email notifications.
Financial Services Treasury Operations / concept
Using Financial Services Treasury Operations
Learn how contributors and agents use the Financial Services Treasury Operations application to initiate, research, and resolve the treasury cases.
Sourcing and Procurement Operations / concept
Sourcing and Procurement Operations glossary
Learn about the terms and concepts used in Sourcing and Procurement Operations (SPO).
Release notes / topic
Sales Forecasting release notes
The ServiceNow Sales Forecasting application helps you project your future sales and revenue based on data from an opportunity pipeline.
Application development
application-development/servicenow-ide-family-release/tutorial-define-table-fluent-ide.md
--- title: Tutorial part 3: Define a table in ServiceNow Fluent code description: Create a table and reference it in sample script definitions using the ServiceNow Fluent APIs.
SaaS License Management / concept
Integrating with SAP S/4HANA Cloud Public Edition
Integrating your Software Asset Management application with the SAP S/4HANA Public Cloud application enables you to track your software subscriptions and optimize licenses.Create a communication system and an inbound user to enable access to the SAP S/4HANA Public Cloud API and…
Process Mining / concept
Process Mining evaluation project for Customer Service Management
Process Mining evaluation project for Customer Service Management (CSM) enables you to familiarize with improving your process with Process Mining capability.
Sourcing and Procurement Operations / concept
Sourcing and Procurement Operations integration with Asset Management
The Asset Management Integration for Sourcing and Procurement Operations plugin (sn_spend_asset) provides an integration between Asset Management (Asset Management) and Sourcing and Procurement Operations (SPO) applications, enhancing operational efficiency.
Process Mining / concept
Process Mining reference
Reference topics provide additional information about the lists and forms that you use to configure and administer Process Mining.
Reporting / concept
Single score report
Single score reports display a single value that is key to your business. Add single score reports to dashboards and configure them to update in real time.Create a single score chart to display a metric or score that is key to your business.
Third-party Risk Management / concept
Monitoring third-party elements
Monitor third-party elements using scalable scoring models, relationship analysis, and due diligence workflow integration in the Third-party Risk Management application to conduct more informed risk assessments as part of your third-party risk program.
Configuration Management Database (CMDB) / concept
CMDB CI Lifecycle Management \(legacy\)
From the time of its creation until it's no longer needed, a CMDB CI would typically transition through several operational states.
Authentication / task
Clone an instance with a SAML integration
Clone an instance with a SAML integration. Before you clone an instance that uses SAML 2.0, preserve the SAML SSO-related settings on the target instance or you might make the target instance inaccessible.
Platform security / concept
Setting up domain hierarchies
You can avoid slowdowns and performance impacts in your instance by knowing how domain hierarchies work and by setting them up properly.
Integration Hub / task
Monitor and optimize Stream Producer performance
Monitor Stream Producer performance metrics and change data capture (CDC) queue health to identify bottlenecks and optimize for your deployment scale and throughput requirements.
Financial Services Loan Operations / concept
Loan Write off workflow
Learn how bank agents, using the Loan Write off workflow, handle writing off a portion or full amount of an outstanding loan when the recovery mechanisms fail. The workflow applies to both business and personal loans.
Connections and Credentials / concept
CyberArk credential storage integration
The MID Server integration with the CyberArk vault enables ServiceNow Orchestration, ServiceNow Discovery, and ServiceNow Service Mapping to run without storing any credentials on the instance.
Better together / concept
Enterprise Service Management Foundation
Enterprise Service Management Foundation combines the Core Business Suite and the Simplified IT Service Management to deliver unified service experiences across IT, HR, finance, legal, workplace services, and procurement.
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