Discovery / reference
SNMP probe MIB modules
A management information base module (MIB) is a database that is used to manage elements in a network.
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Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Upgrade Management / concept
Skipped Records visual task board \(VTB\)
View the resolution status of any previous upgrade with skipped records using the visual task board (VTB) view. An upgrade history record is created for each upgrade that is run.
Privacy Workspace / reference
Components installed with Privacy Case Management
Several types of components are installed with installation of the Privacy Case Management application, including tables, user roles.
Policy and Compliance Management / task
Triage a self-identified issue
After an issue has been identified and submitted by employees or business users via the Service Portal, the issue triage process begins. The actual problem is identified and assigned to the appropriate owner for prioritization and resolution.
Financial services operations / concept
Service Definitions in FSO
A service definition describes a service that a financial institution offers to support a product that they sell. Service definitions work with case types to provide different types of support inquiries and unique request and fulfillment processes.
Multi-Instance Framework - Hermes / concept
Hermes Messaging Service domain separation
If any conkeyrefs are broken, re-add them from the doc/source/reuse/domain-separation/domain-separation-overview.dita file.In the short description, edit the first sentence to state whether domain separation is supported or not and add the application name.
HR Service Delivery / concept
HR Predictive Intelligence Workbench implementation
You can use machine learning to optimize your business processes. You can train and implement HR Predictive Intelligence Workbench use cases to augment your existing application workflows.
Application development / concept
ServiceNow files in applications
ServiceNow files are digital documents and assets stored within the ServiceNow AI Platform that serve various purposes across applications and workflows.
Knowledge Management / concept
Activate the knowledge management internationalization plugin
To enable translation of knowledge articles, you must activate multiple plugins.
Workplace Core / task
View neighborhoods in Workplace Core
View existing neighborhoods with assigned spaces and user allocation.
Application development
application-development/configuration-model.md
--- title: Configuration model description: Lux makes a component's behavior configurable at three levels: code, admin policy, and individual preference without three separate systems to learn. You add one decorator, @config, to a class field to opt a property into all of it.
Platform security / concept
Slow queries and SQL debugging
Debugging SQL and slow queries can help you resolve slowness issues in an instance.
Security management / concept
Security Exposure Management Workspace
The Security Exposure Management Workspace provides a unified, role-based environment where security teams can investigate exposures, take remediation actions, configure automation, and track risk reduction progress in one place.
Time Configuration / task
Automatically run a script of your choosing
Schedule both conditional and non-conditional scripts. If Domain Separation is installed in the instance, you can also select, filter, sort, and schedule scripts based on their assigned domains.
Platform security / concept
Change your Root of Trust configuration
Trust and use your own certificates instead of relying on ServiceNow build certificates (default) by changing to use your Root of Trust (ROT).
Server API Reference / concept
MLPredictor - Global \(deprecated\)
The MLPredictor API provides utility methods for Predictive Intelligence predictions.Instantiates a new MLPredictor object.Sets predicted values from an array of specified solutions to a specified record.Applies a predicted value from a specified classification solution to the…
Customer service management / reference
Plugins activated with Customer Service Management
The Customer Service plugin activates several related plugins, if they aren’t already active.
Customer service management / reference
Additional plugins for Customer Service Management
After Customer Service Management is activated, you can activate additional plugins that provide demo data and enable various features.
Process Mining / concept
Process Mining evaluation project for Human Resources
Process Mining evaluation project for Human Resources (HR) enables you to familiarize with improving your process with Process Mining capability.
Sourcing and Procurement Operations / concept
Approval email notification templates
Email notifications are triggered for new, due soon, and overdue approval to-dos in configurable templates. As an approver, you can review the details and approve the purchase requests directly from the email notifications.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.