Intelligent experiences / task
Review the agent containment list
The agent containment list shows agents that were deactivated and reinstated for the instance manually with kill switch protocol or automatically by policy enforcement.
THE SERVICENOW DOCUMENTATION LIBRARY
Find the answer.
Get back to building.
Search the documentation here. No installation, database download, or account needed.
Source: ServiceNow’s public documentation · Australia release · refreshed daily when the sync worker is running.
51,657 documents indexed · Last published Oct 30, 2026 at 06:29 UTC
2,361 results for “business rules”
Performance Analytics / concept
Data collection process and logging
Performance Analytics data collection jobs collect indicator scores. To debug data collection, it is helpful to understand the data collection process and how it is reflected in the job logs.
Healthcare life sciences / concept
Parser configurations
Parser configurations define which HL7 segments and fields ServiceNow extracts from a received message. Each value is written to an output path in the message log's parsed data.
Service Creator / reference
Installed with Service Creator
Several types of components are installed with Service Creator.
Service Creator / reference
Installed with Service Creator
Several types of components are installed with Service Creator.
It service management / reference
AI agents and agentic workflows in Simplified IT Service Management
Use conversational AI-native experience for administrators, employees, and fulfillers using Simplified IT Service Management (Simplified ITSM). AI agents and agentic workflows provide a step-by-step approach to configure ITSM workflows with validated inputs and preview.
GRC Common Functions / concept
Domain separation in GRC
This is an overview of domain separation and the Governance, Risk, and Compliance applications. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains.
Service Portal / concept
General guidelines for developing widgets
When developing custom widgets, keep these general guidelines in mind for optimal performance, scalable development, and a good user experience.
Configuration Management Database (CMDB) / reference
CMDB tables descriptions
List of tables in the CMDB in a base system with its name, label, and a description of the type of information that is stored in the table.
Release notes / topic
Build Agent and Autonomous Engineer release notes
The ServiceNow Build Agent and Autonomous Engineer applications enable developers to create, edit, and deploy full-stack applications and metadata through a conversational interface.
Workflow Studio / concept
Domain separation in Playbooks
Data separation is supported for Playbooks. The domain value of the triggering input record determines the domain context. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains.
It operations management / task
Review integration and configuration health
Review your events to ensure alerts are created as intended. Start this process by checking the health status of your integration. This provides useful statistics to highlight where you can make improvements.
AI Risk Management / reference
Create New AI Issue form
Use the Create New Issue form to identify and manage issues related to the impacted areas for the reported AI case.
Customer service management / task
Enable enhanced address model for accounts
Use the Account Address table in the enhanced address data model feature to link a location with multiple accounts without creating duplicate location records.
Configuration Management Database (CMDB) / concept
Manage CI details using CI Form in CMDB Workspace
Use CI Form in CMDB Workspace or in another workspace, to view, edit, and manage a comprehensive set of details of a CI such as its attributes, related lists, and CMDB 360 records. When updating CIs, IRE rules are applied to avoid potential issues such as duplicate CIs.
Delta yokohama australia / reference
Combined Build Agent and Autonomous Engineer release notes for upgrades from Yokohama to Australia
Consolidated page of all release notes for Build Agent and Autonomous Engineer from Yokohama to Australia.
Safe Workplace / reference
Components installed with Workplace Core
Several types of components are installed with installation of the Workplace Core application, including user roles, scheduled jobs, tables, and business rules.
Content Management System / reference
Content Management and the Apache Jelly engine
Apache Jelly is a Java-based and XML-based scripting and processing engine for turning XML into executable code.
Platform security / concept
Code Signing
Use Code Signing to create digital signatures that prevent unauthorized or tampered External Communication Channel (ECC) queue records from being processed by MID Servers.
Software Asset Management Foundation plugin / concept
Basic Software Asset Management software discovery and normalization
ServiceNow Discovery is used to automatically populate the Software Installations table so the software can be manually normalized and reconciled.
Using an agent or building an integration?
The same documentation is available through the public REST API.
GET /api/docs/search?q=GlideRecord&limit=20 GET /api/docs/document?path=… GET /api/docs/:id?revision=…
Search returns document paths, IDs, snippets, and an index revision. Read by path for a stable reference; numeric IDs should be used with the returned revision. Document bodies are Markdown.